Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dyani Gomez

Fort Worth,TX

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience

Work History

Cashier

PLS Check Cashing
Fort Worth, TX
06.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.

Forklift Operator

PolyAmerica
Fort Worth, TX
08.2022 - 08.2023
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.

Customer Service Manager

El Rancho Supermercado
Haltom City, TX
06.2020 - 08.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed policies and procedures related to customer service operations.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.

Education

High School Diploma -

Forestal
Durango, Durango, Mexico
07-2017

Skills

  • Customer Service
  • ID Verification
  • Product Recommendations
  • POS Systems
  • Returns processing
  • Drawer balancing
  • Cash Handling
  • Payment Processing

Timeline

Cashier

PLS Check Cashing
06.2024 - Current

Forklift Operator

PolyAmerica
08.2022 - 08.2023

Customer Service Manager

El Rancho Supermercado
06.2020 - 08.2022

High School Diploma -

Forestal
Dyani Gomez