Dyani Gulley
Largo,FL
Summary
Detail-oriented administrative professional with a strong background in office management, scheduling, and document handling. Proven track record of enhancing operational efficiency through proficient use of Microsoft Office and effective data entry practices. Recognized for exceptional customer service skills and the ability to multitask while maintaining accuracy and confidentiality. Committed to supporting organizational goals through collaborative problem-solving and streamlined workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Management Technician
Pike Electric
Clearwater, FL
09.2023 - Current
- Identify new work in the customer’s online Work Management System
- Process work packets to create actionable projects for field employees
- Gather and disseminate locate information for underground utility lines
- Distribute information to the field to help facilitate their work
- Update project information and status in the work management system
- Submit and track service requests with the system
- Report project status information to project supervisors
- Maintain schedules for field crews, and advocate for them.
- Interface with the customer’s Work Management System specialists
Medical Billing Specialist
Pinellas County Sunstar EMS
Largo, FL
04.2021 - 09.2023
- Process and review medical billing claims to determine appropriate billing to Medicare, Medicaid, insurance companies, or other agencies.
- Communicate with agencies to ensure that funds are collected, and resolve any discrepancies.
- Assist in training employees on proper billing procedures, and onboarding new hires.
- Interpret medical information from reports, and apply correct medical coding.
- Conduct audits and process complex cases to ensure accuracy and compliance.
- Maintain and review Quality Assurance reports to monitor billing accuracy.
- Investigate and resolve issues related to misapplied funds, or dormant accounts.
- Assist in supervisory duties, including resolving staff or customer issues, and managing scheduling and workload priorities.
- Process credit card, cash, and check payments; issue receipts as necessary.
- Prepare reports, and contribute to special projects, as required.
- Perform various tasks in an automated office environment, ensuring smooth operations.
- Handle patient service walk-ins and provide assistance as needed.
Mail Machine Operator
PostcardMania
Clearwater, FL
07.2020 - 04.2021
- Processed large volumes of incoming and outgoing mail quickly and accurately according to established guidelines.
- Performed regular maintenance tasks on machines such as cleaning, lubricating, and changing parts as needed.
- Repaired minor machine problems such as paper jams or incorrect settings.
- Organized items into bundles according to size, weight, destination, class of service.
- Replenished supplies such as tape, labels, ink cartridges, as needed.
- Ensured that all safety procedures were followed while operating machinery.
Store Manager
Dunkin Donuts
Clearwater, FL
05.2019 - 04.2021
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated relevant paperwork and payroll reports.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL05-2017
Some College (No Degree) - Business Management And Entrepreneurship
St. Petersburg College
Clearwater, FLSkills
- Customer Service & Support
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong Problem-Solving Abilities
- Dependable and Responsible
- Keen Attention to Detail
- Training and Development
- Organizational Skills
- ICD-10 Coding
- Office Administration
- Insurance Verification
Certification
- Office Administrator Certification (Atterbury Job Corps, Edinburgh, IN) - 2018
Timeline
Work Management Technician
Pike Electric
09.2023 - Current
Medical Billing Specialist
Pinellas County Sunstar EMS
04.2021 - 09.2023
Mail Machine Operator
PostcardMania
07.2020 - 04.2021
Store Manager
Dunkin Donuts
05.2019 - 04.2021
High School Diploma -
Lincoln High School
Some College (No Degree) - Business Management And Entrepreneurship
St. Petersburg College
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