Dyann Drake-Francis
Louisville,KY
Summary
Over 13 years of experience in the health insurance industry, with expertise in new business development, account management, and implementing services for major health plans. Six years of project management experience, combined with ten years of leadership and employee development. Proven ability to drive process improvements, enhance client satisfaction, and increase revenue. Strong skills in data analysis, communication, and performance-driven strategies.
To leverage my extensive experience in the health insurance industry and leadership skills in a challenging senior leadership or Directorship role, driving innovation and revenue growth for your organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Product and Portfolio Implementation Director
The Rawlings Company
05.2024 - Current
- Oversee the end-to-end implementation process to onboard new health plans, which includes organizing and leading a team of individuals directly responsible for implementation tasks, project planning and execution
- Streamline tasks to ensure efficiency, which positively impacted the client’s experience with the organization
- Formed specialized teams to streamline implementation processes across the organization, and reduced the timeline to onboard new services by 25%
- Ultimately reducing implementation costs
- Collaborate with legal teams to draft and finalize business contracts to ensure compliance with company policies, resulting in successful agreements aligned with the organizations objectives and goals
- Promote employee development, which contributed to employee growth within the organization.
Implementation Manager and Client Services Account Manager
The Rawlings Company
07.2020 - Current
- Oversaw the end-to-end implementation process to onboard new health plans
- Conducted meetings to extend new services to prospective clients and expand the scope of services for existing clients, resulting in additional revenue for the organization
- Developed, trained, and mentored new Client Services Managers and Implementation Leads
- Led Divisional re-organizational efforts which improved employee retention.
Director of Client Services and New Implementations
The Rawlings Company
07.2023 - 05.2024
- Oversaw the end-to-end implementation process to onboard new health plans, which includes organizing and leading a team of individuals directly responsible for implementation tasks, project planning and execution
- Streamlined tasks to ensure efficiency and improved the client’s implementation experience with the organization and increased the number of implementations managed by 50% while maintaining the same number of resources
- Directed and lead multiple support teams, which included automating new processes, which reduced overhead costs for the support teams by 20% and improved the teams’ performance
- Collaborated with legal teams to draft and finalize business contracts to ensure compliance with company policies, resulting in successful agreements aligned with the organizations objectives and goals.
Business Delivery Manager, Data Integrity Group
The Rawlings Company
08.2019 - 06.2020
- Led a team of individuals responsible for analyzing, reporting, and delivering data to downstream applications
- Developed key performance indicators which improved production activity and resulted in a positive impact and integrated processes
- Problem-solved to identify data anomalies and collaborated with leadership to implement data solutions which prevented program disruptions.
Project Manager, Data Integrity Group
The Rawlings Company
03.2018 - 08.2019
- Planned, documented, and managed new data implementations and data enhancement projects
- Analyzed existing workflows to reduce implementation timelines, which expedited the process to implement revenue generating activities
- Problem-solved to overcome challenges with the integrity of the data received by external clients
- Collaborated with clients to enhance the quality of new and existing data feeds to improve data mining processes, which improved the speed to identify recoverable opportunities.
Client Services Specialist
The Rawlings Company
04.2016 - 03.2018
- Business Liaison between clients and business operational team members, and collaborated with individuals to meet business objectives
- Problem-solved to address internal and external client facing affairs, which helped improve processes
- Facilitated conference calls to discuss operational objectives and program performance
- Collaborated with operational team members to implement new services for new and existing clients.
ARC Analyst
The Rawlings Company
02.2012 - 04.2016
- Utilized best practices to establish business relationships with healthcare providers and established new processes within the department to recover overpaid medical claims
- Worked directly with stakeholders to improve the recovery processes on specialized portfolios
- Specialized in specific coordination of benefits audit types and recovered on medical claims by enforcing coordination of benefits guidelines and facilitating claims payment processes.
Unit Manager
Accounts Receivable Management
05.2005 - 02.2012
- Managed and coached a team of representatives to ensure client goals were achieved
- Facilitated interviews, conducted annual employee reviews, and promoted a positive work environment to maintain employee retention
- Sustained business relationships with clients to ensure expectations were exceeded
- Used strategic planning to manage new projects while exceeding production standards
- Analyzed, forecasted, and audited portfolios of over $25 million dollars.
Education
Master of Business Administration -
Indiana Wesleyan University
01.2016
Skills
- Strategic Planning
- Project Coordination
- People Management
- Verbal and written communication
Certification
- Bellarmine University, 2019, Project Management Professional - Certification Course Complete
- Pending, Project-Management Professional Certification
Timeline
Product and Portfolio Implementation Director
The Rawlings Company
05.2024 - Current
Director of Client Services and New Implementations
The Rawlings Company
07.2023 - 05.2024
Implementation Manager and Client Services Account Manager
The Rawlings Company
07.2020 - Current
Business Delivery Manager, Data Integrity Group
The Rawlings Company
08.2019 - 06.2020
Project Manager, Data Integrity Group
The Rawlings Company
03.2018 - 08.2019
Client Services Specialist
The Rawlings Company
04.2016 - 03.2018
ARC Analyst
The Rawlings Company
02.2012 - 04.2016
Unit Manager
Accounts Receivable Management
05.2005 - 02.2012
Master of Business Administration -
Indiana Wesleyan University
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