Dyann Smith
Brooklyn
Summary
.Experienced professional with a strong background in customer service, sales, management, and training. Proven track record in recruitment development and team motivation. Bilingual in English and Spanish.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Mount Sinai Hospital
05.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Associate Manager
T-Mobile
08.2010 - 08.2022
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Coordinated resources from stakeholders and mapped out project deliverables. Ex: Working with Chanel & Fendi on business sales for teams.
- Implemented new technologies to streamline workflows and improve overall team performance in achieving targets.
Sales Associate
T-Mobile
09.2006 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Coach Sales Associate
Macys Department Store
08.2005 - 09.2006
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at Coach retail sites.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Associate Degree in Fashion Marketing - Fashion Design
New York College of Technology
Brooklyn, NY05.2002
Skills
- Leadership and Team Management
- Customer Relations
- Sales and Business Development
- Performance Analysis and Improvement
- Inventory Management
- Retail Operations
- Fashion Marketing
- Project Management
Timeline
Patient Care Coordinator
Mount Sinai Hospital
05.2023 - Current
Associate Manager
T-Mobile
08.2010 - 08.2022
Sales Associate
T-Mobile
09.2006 - 09.2010
Coach Sales Associate
Macys Department Store
08.2005 - 09.2006
Associate Degree in Fashion Marketing - Fashion Design
New York College of Technology