Dyanna El-Kawa

•Managing P&L and developing budgeting and cost control strategies.

•Transformed business operations to foster sustainable growth and profitability.

•Implemented strategies to enhance operational efficiency and marketing position.

•Created and conducted training programs for entire staff in order to improve and create alignment for service procedures, improving Guest retention.

•5 years of P&L management.

•Streamlined P&L reporting processes, enhancing financial transparency and control.

•Generated monthly sales reports to guide business development strategies.

•Forecasted sales and created schedules to align with labor plans, optimizing payroll management.

•Managed inventory and corrective actions, reducing long-term costs and waste.

•Refined cost-control protocols, significantly reducing expenses.

•Recruited, trained, and evaluated employees to meet performance indicators and enhance team productivity.

•Fostered a collaborative culture that resulted in one of the top employee retention rates in the region.

•Maintained an excellent customer retention rate by strategizing and focusing on service excellence.

•Analyzed customer feedback to develop targeted improvement plans.

•Developed and trained 12+ MIT’s after becoming a Certified Training Restaurant.

•Ranked Top 4 in the Brand in 2022 for P3 & P4 for achieving KPI score of 4.9 out of 5.

• Trained employees on additional job positions to maintain coverage of roles
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
• Recruited and hired qualified candidates to fill open positions
• Assigned tasks to associates to fit skill levels and maximize team performance
• Led team meetings and one-on-one coaching sessions to continuously improve performance
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
• Minimized staff turnover through appropriate selection, orientation and training
• Top placement in RISE development program for General Manager placement
• Collaborated with the General Manager to develop and implement strategic initiatives to improve overall restaurant performance, including sales, profitability, and guest satisfaction
• Developed and implemented a training program to enhance the leadership skills of the Assistant Managers, ensuring consistent and effective management across all Chili's locations
• Assisted in creating and implementing a comprehensive safety program to ensure the well-being of employees and guests, including regular safety training and inspections.