Dyanna Young
Bonham,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Texas Star Auto Service
Sherman, TX
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing parts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Detailed payment options and explained price, receipt and billing details to customers.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Customer Service Advocate
City Auto Glass
South Saint Paul, MN ( Remote)
08.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Streamlined communication between departments to expedite the claims process.
- Followed up with customers on unresolved issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Dispatcher
Safelite Auto Glass
Plano, TX - Orlando Fl
09.2001 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed customer accounts and invoicing.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Education
GED -
Mid Florida Tech
Oakridge Road, Orlando FL 03-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Decision-making
- Attention to detail
- Dispatch software
- Time management
- Prioritizing calls
- Dispatching procedures
- Updating logs
- Route planning
- Route navigation
- Routing orders
- Work order management
- Dispatching field personnel
- Closing tickets
- Verifying coverage
- Verbal and written communication
- Map reading
- Record keeping
- Tracking systems
- Call handling
- Driver communication
- Work order generation
- Radio communication
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Excellent communication
- Paperwork processing
- Multitasking
- Service requests
- Speech clarity
- Distance estimation
Languages
English
Full Professional
Timeline
Customer Service Representative
Texas Star Auto Service
08.2024 - Current
Customer Service Advocate
City Auto Glass
08.2020 - 07.2024
Dispatcher
Safelite Auto Glass
09.2001 - 08.2020
GED -
Mid Florida Tech