DYANNIE FERMIN
Clermont,FL
Summary
A highly experienced team member with 7 years of experience in maintaining workplace standards and food safety requirements. Possesses strong communication skills to encourage an upbeat, team-oriented culture. Proven ability to perform any given tasks. Ability to coach and train team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SAE Restaurant Manager
Universal Orlando
02.2025 - Current
- Assisted in creating schedules for staff to ensure adequate coverage during peak hours.
- Actively enhanced the guest experience through table touches, direct issue resolution, and continuous quality monitoring across service areas.
- Supervised and coordinated daily operations of restaurant.
- Provided support to employees during busy periods by stepping into various roles when needed.
- Completed daily safety PPE audits and weekly FSS audits.
- Assisted in product ordering and inventory.
- Assisted with large-scale events
- Trained and coached team members to anticipate guest needs, delivering exceptional services.
- Built trust and consistency among team members by maintaining open communication, honoring commitments, and addressing challenges proactively.
- Ensured payroll accuracy and timely completions of timecards and shift swaps, contributing operational reliability
Cash Coordinator
Universal Orlando
10.2021 - 02.2025
- Initiated a guest service observation project in venue to allow for timely feedback and recognition for the TM's.
- Participated in a cart par level project that focused on creating cook levels based on hourly sales. Venue saw a 57% decrease in pretzels and 60% decrease in churro spoilage once launched.
- Led an upsell contest throughout Seuss landing to drive additional revenue to the island.
- Responsible for completing the venue supply order while staying in line to financial budgets.
- Assisted in monthly inventories. Knowledgeable on the process of keying and counting product. Brief understanding of the financial impact.
- Assisted on TSAT outings for the team to promote a positive workplace environment.
- Ensure guests receive prompt and friendly service
- Issuing starting banks
- Provide change
- Performing audits
- Perform cash pick-up if needed
- Complete end of day consolidation process
- Monitor and assist with Mobile Food and Drink Ordering process
- Confirm all banks are returned
Cashier
Universal Orlando
06.2018 - 10.2021
- Balanced cash drawer at beginning and end of each shift.
- Gave customers full attention and attended to their needs.
- Provided information to customers on products or services.
- Kept clean, organized, and well-stocked checkout areas.
- Recorded daily transactions in system using correct procedures and focusing on accuracy.
Education
High School Diploma -
Freedom High School
Orlando, Florida05-2020
Skills
- Guest and Partner Service
- Problem Solving
- Team Leadership
- Adaptability and Flexibility
- Time Management
- Team Training
Awards
G.E.M Going the Extra Mile
Certification
- Allergy Trained
- Serfsafe
Timeline
SAE Restaurant Manager
Universal Orlando
02.2025 - Current
Cash Coordinator
Universal Orlando
10.2021 - 02.2025
Cashier
Universal Orlando
06.2018 - 10.2021
High School Diploma -
Freedom High School