Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Dyasia Patterson

Brooklyn,NY

Summary

Trustworthy, Very Hardworking and reliable Individual with strong ability and Willingness to learn. Very Proactive and punctual with team-oriented mentality. A Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Youth Counselor

Rising Ground Services
09.2021 - Current
  • Improved children's behavior through coping skills and other therapeutic interventions.
  • Transported and supervised youth to facilitate off-site appointments and recreational activities.
  • Monitored and cared for youth in carefully controlled environment to promote safety.
  • Documented actions and incidents associated with youth program participants.
  • Advised on decisions based on latest available information.
  • Communicated with challenged and troubled children in effort to exact positive impact and influence.
  • Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
  • Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.

Maintenance Worker

WomanKind
12.2019 - Current
  • Sweep, Mop, Sanitize Everything, Take Trash Out, Clean Offices, Bathrooms And Hallways

Assistant Supervisor

Help USA, Assist, Manhattan Psych Ward
01.2019 - Current
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.

Entry Level Case Worker

Rising Ground Services
09.2021 - 04.2024

•Managed A Caseload Of 20 Or more Clients, Consistently meeting or exceeding performance metrics for client progress and Engagement

•Participated in Community Outreach Program Connecting Individuals Experiencing Homelessness With Resources and Services to support their basic needs and improve their Overall well-being

•Developed and Facilitated a Support Group for Clients as well as Complete and Submit Face Sheets.

Customer Service Representative

Charter Communications, Spectrum
07.2020 - 09.2021

Effectively managed a high-volume of inbound customer calls with tact and professionalism.

  • Resolved service, pricing, and technical problems for customers with empathy.
  • Accurately documented, researched, and identified technical issues with a variety of diagnostic tools.

Met or exceeded quality standards every review period.

Handled customer inquiries and suggestions courteously and professionally.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Officer

Glenroy, Inc
04.2019 - 12.2020
  • I Searched Females Coming into Club
  • I Assist With Crowd Control
  • Safety and Security Of Others

Customer Service Representative

Emblem Healthcare Center
09.2018 - 05.2020
  • Promptly answered, screened, and processed medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Provided information on programs, policies, and procedures.
  • Collected and entered patient intake information into the appropriate medical service software system to initiate the transaction.
  • Reviewed all patient information and submitted payment requests.
  • Met the expectations of internal and external customers in providing Excellent services

Loss Prevention Officer

SEB Security
12.2018 - 03.2019

Customer Service

12.2018 - 03.2019
  • Experienced working with diverse
  • Observe, Protect And Retrieve Stolen Properties At Walgreen/Duane clients
  • Reade Locations
  • Exceptional Leadership qualities
  • Types40wpm

Security Guard

Allied Universal Security Services
05.2017 - 10.2018
  • Proficient in Microsoft Word and Excel, Credit
  • Clients
  • Inspected and adjusted security systems, equipment and machinery
  • Customer Service Skills
  • Debit

Security Officer

Allied Universal Security Services
06.2017 - 08.2017
  • Excel
  • Diesel Store
  • Microsoft Word
  • Urban Outfitters
  • Neat
  • Space 98 (Escort Celebrities)
  • POS
  • The William Vale Hotel (Roof Top Guard)
  • Processes
  • Progress

Customer Service Representative

AAA Roadside Assistance
05.2016 - 07.2017
  • Listen actively to members, identify their problems, and seek out solutions.
  • Respond to emergency road service requests in a call center environment.
  • Perform geographical location spotting and data entry.
  • Operate many computer programs to further assist customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Process debit and credit card and electronic check payments.

Broker Assistant

Spencer Brokerage Inc
02.2016 - 04.2017
  • Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
  • Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
  • Contributed to increased client retention by consistently providing exceptional customer service and support.

Security Officer

SECURITAS SECURITY COMP
03.2014 - 08.2015
  • Greet Customers
  • Check Id.

Customer Service

Just Salad
11.2012 - 05.2013

Cashier/ Customer Service Rep, Customer Service

Rite Aid
03.2011 - 08.2012

Education

High School Diploma -

Boys And Girls High School
Brooklyn, NY
08.2014

Skills

  • Loss Prevention
  • Cash Handling
  • Surveillance
  • Facilities Maintenance
  • Security
  • CCTV
  • Certifications and Licenses
  • First Aid Certification
  • Assessments
  • Security Guard Skills — Proficient
  • May 2020
  • Assessing risks, enforcing security standards, and handling complaints
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Youth Guidance

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

Safe crisis Management

CPR

Timeline

Youth Counselor

Rising Ground Services
09.2021 - Current

Entry Level Case Worker

Rising Ground Services
09.2021 - 04.2024

Customer Service Representative

Charter Communications, Spectrum
07.2020 - 09.2021

Maintenance Worker

WomanKind
12.2019 - Current

Security Officer

Glenroy, Inc
04.2019 - 12.2020

Assistant Supervisor

Help USA, Assist, Manhattan Psych Ward
01.2019 - Current

Loss Prevention Officer

SEB Security
12.2018 - 03.2019

Customer Service

12.2018 - 03.2019

Customer Service Representative

Emblem Healthcare Center
09.2018 - 05.2020

Security Officer

Allied Universal Security Services
06.2017 - 08.2017

Security Guard

Allied Universal Security Services
05.2017 - 10.2018

Customer Service Representative

AAA Roadside Assistance
05.2016 - 07.2017

Broker Assistant

Spencer Brokerage Inc
02.2016 - 04.2017

Security Officer

SECURITAS SECURITY COMP
03.2014 - 08.2015

Customer Service

Just Salad
11.2012 - 05.2013

Cashier/ Customer Service Rep, Customer Service

Rite Aid
03.2011 - 08.2012

High School Diploma -

Boys And Girls High School

Safe crisis Management

CPR

Dyasia Patterson