Dyeisha Tucker
Hopewell
Summary
Highly Enthusiastic customer service professional with client interface experience and call center and remote environment. I'm a very quick learner dedicated to working hard and open for advance training.
Knowledgeable in customer service and coordinating with background in coordinating donor activities, ensuring seamless communication between donors and organization. Proven track record of managing donor databases and improving donor retention through personalized engagement. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude .
Overview
18
18
years of professional experience
Work History
Donor Coordinator
Childfund International
01.2021 - 03.2023
- Coordinated donor outreach initiatives to enhance engagement and retention strategies.
- Implemented data management systems to track donations and streamline reporting processes.
- Developed educational materials for donor awareness programs, improving community involvement.
- Cultivated relationships with key stakeholders to foster collaboration and support fundraising efforts.
- Analyzed donor feedback to refine communication strategies and improve overall donor experience.
Stock Room Window Coordinator
Landair
01.2018 - 03.2020
- To coordinate service needed at the stock room window issuing out materials needed per task.
- Maintaining accurate inventory count data entry and keeping all work areas cleaned.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Used tools such as pallet jack and forklift.
Cashier/customer lead
Food lion
08.2017 - 06.2018
- Assist cashier's with any help.
- Direct customers in assisting with any needs.
- Maintaining a steady flow of customers shopping in and out.
Kitchen prep
Richard bland college
08.2015 - 05.2016
- To prep on the go Sandwich boxes meals ....to keep a 8 row salad bar stocked and serve dinner.
Inventory Associate
WalMart
11.2012 - 01.2013
- Execute inventory control measures to ensure the company minimizes stockholding and maximizes stock system and paperwork accuracy.
- Picking and sorting selected items from mandatory system selected picks.
- Binning back room items new and over stocked.
- Price checking, labeling, price changing and monitoring stocking of sales floor items.
- Prevented store losses using awareness, attention to detail and integrity.
- Organized weekly sales reports for the sales department to track product success.
- Trained 1 new employee.
Receptionist
My Sister's House Shelter/ G.E.D Center
03.2012 - 06.2012
- Keep recorded information of all qualified or disqualified applicants
- Informing applicants of any and all changes in our program.
- Data Entry
- Filing /Organizing data
- Directing all incoming calls
- Sending and Receiving emails via fax
- Copying and printing 1676 S. Sycamore street Apt.D, Petersburg Va.23805- 804-572-5301(H) - same(C)
Cashier
Food Lion
10.2010 - 02.2011
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Maintained a clean and orderly checkout area and completed other general cleaning duties, such as mopped floors and emptied trash cans.
Cashier
Wendy's
01.2010 - 06.2010
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Maintained a clean and orderly checkout area and completed other general cleaning duties, such as mopped floors and emptied trash cans.
Cashier
McDonalds
06.2008 - 09.2008
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Maintained a clean and orderly checkout area and completed other general cleaning duties, such as mopped floors and emptied trash cans.
- Customer Service Representative
Customer service rep.
Startek
05.2006 - 08.2006
- Keep record of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
- Resolved customer service or billed complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
I.H. Services
WalMart Distribution
08.2005 - 12.2005
- Performed routine preventive maintenance to ensure that modules can be used and stocked properly.
- Trained multiple new employees quarterly.
- Promptly responded to general inquiries from members or staff.
- Record type and cost of maintenance or repair work.
Education
High School Diploma -
Petersburg High School
Petersburg, VA01.2007
Skills
- Strong Organizational Skills
- Active Listening Skills
- Critical Thinker
- Multi Task Management
- Fast Learner
- Open for Advance Training
- Seasoned In Conflict Resolution
- Energetic Work Attitude
- Microsoft Word/Micro Soft PowerPoint
Timeline
Donor Coordinator
Childfund International
01.2021 - 03.2023
Stock Room Window Coordinator
Landair
01.2018 - 03.2020
Cashier/customer lead
Food lion
08.2017 - 06.2018
Kitchen prep
Richard bland college
08.2015 - 05.2016
Inventory Associate
WalMart
11.2012 - 01.2013
Receptionist
My Sister's House Shelter/ G.E.D Center
03.2012 - 06.2012
Cashier
Food Lion
10.2010 - 02.2011
Cashier
Wendy's
01.2010 - 06.2010
Cashier
McDonalds
06.2008 - 09.2008
Customer service rep.
Startek
05.2006 - 08.2006
I.H. Services
WalMart Distribution
08.2005 - 12.2005
High School Diploma -
Petersburg High School
fork lift certification
complete an OSHA-compliant training program that includes both a written test and a hands-on evaluation. The formal training covers safe operating procedures, and the practical evaluation assesses your ability to operate the forklift safely in a real-world environment.