Dyesha Hicks
Brooklyn,NY
Summary
Influential in customer service industry. Looking to apply leadership skills, research analyst and management to help develop trusted relationships with companies. Excellent verbal and written communications skills, hospitality lead, and streamline coordination across departments. Able to work independently as well as contribute to teams in a meaningful way. Creative, enthusiastic, team oriented administrative and media professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Office Manager
JKR
10.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Customer Support Analyst
COINBASE INC
01.2022 - 06.2022
- Provided attentive phone support for global network for Coinbase customers by investigating, troubleshooting, and resolving customer issues
- Managed, prioritize, and responded to customer issues, inquiries, and escalations through email and phone support
- Communicated with internal and external stakeholders in an effective, tactical, and insightful manner
- Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains
- Experience working with and partnering with external outsource business partners
- Recognized escalation needs and connected customers with advanced support staff.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Receptionist Coordinator
BARCLAYS CAPITAL FITNESS CENTER
03.2009 - 09.2021
- Managed front desk 5:30am operations for a corporate fitness center at the global headquarters of Barclays
- Managed monthly payroll reports and membership tracking of nearly 700 members
- Demonstrated a passion for member satisfaction, day to day work scope and the client’s expectations
- Acted as first point of contact and set appointments for prospective clients.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Leading specialist in engaging proactive customer focus support
- Created news letter for company implemented gold standard service, P.R.I.D.E
- Lead hospitality training meetings bi-weekly to improve member engagement, team building, and company culture
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Lounge Supervisor
PRIVE TRIBECA
09.2014 - 07.2017
- A liaison between the building manager and club members for client facing issues
- Accomplished at keeping clients satisfied and delivering exceptional client service
- Stellar communication, excellent listening, and presentation skills during tours of facility
- Within this 7,000 square foot private club, handled event planning for exclusive affairs and hosted them as well
- Collaborated closely with GM on recruiting and training new hires to join the Truffles Prive’ team to decrease turnover rate
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Communications
LaGuardia Community College
Long Island City, NYSkills
- MS Office (10 years)
- Scheduling
- Organizational Skills
- Data Entry
- Office Management
- Creative Writing
- Blogging
- Content Creation
- Social Media Management
- Collaborative Team Player
- Customer Communication and Empathy
Timeline
Office Manager
JKR
10.2022 - Current
Customer Support Analyst
COINBASE INC
01.2022 - 06.2022
Lounge Supervisor
PRIVE TRIBECA
09.2014 - 07.2017
Receptionist Coordinator
BARCLAYS CAPITAL FITNESS CENTER
03.2009 - 09.2021
No Degree - Communications
LaGuardia Community College
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