Dyhira Kelly
Philadelphia,PA
Summary
Dynamic professional with extensive experience as a Correctional Officer at the Philadelphia Department of Prisons, skilled in emergency response and conflict resolution. Proven ability to enhance safety protocols and effectively manage staff, ensuring compliance and operational efficiency. Recognized for excellent communication and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Philadelphia Department Of Prisons
Philadelphia, Pa
08.2023 - Current
- Monitored inmate activities to ensure compliance with regulations and maintain safety within facility.
- Conducted regular security checks, identifying potential risks and addressing issues promptly.
- Assisted in emergency response procedures, ensuring safety of staff and inmates during critical incidents.
- Documented incidents and maintained accurate logs for effective communication with team members.
Paraprofessional
GHR
Bensalem, PA
08.2022 - 06.2023
- Supported teachers in implementing individualized education plans for diverse learners.
- Assisted in classroom management, fostering a positive learning environment.
- Collaborated with special education staff to develop tailored instructional materials.
- Monitored student progress, providing feedback to educators on performance and engagement.
Security Supervisor
Allied Universal Security Services
Philadelphia, PA
07.2022 - 06.2023
- Supervised security personnel to ensure compliance with policies and procedures.
- Conducted regular site inspections to identify vulnerabilities and improve safety measures.
- Developed training programs for new staff, enhancing operational efficiency and team performance.
- Coordinated emergency response protocols, ensuring quick resolution of incidents and minimal disruption.
Cashier Team Lead
Walmart
Philadelphia, PA
01.2020 - 11.2021
- Maintained accurate cash drawer, ensuring consistency in financial reporting.
- Oversaw daily operations, ensuring efficient checkout processes and customer satisfaction.
- Trained new cashiers on company policies, register systems, and customer service best practices.
- Assisted management in scheduling staff to optimize coverage during busy periods.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Education
High School Diploma -
Community Academy of Philadelphia
Philadelphia, PA06.2019
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Correctional facility procedures
- Policy enforcement
- Safety and security enforcement
- Self-defense tactics
- CCTV monitoring
- Suicide prevention
- Staff management
- Excellent problem solver
- Decision-making
- Excellent communication
- Time management
- Task prioritization
Timeline
Correctional Officer
Philadelphia Department Of Prisons
08.2023 - Current
Paraprofessional
GHR
08.2022 - 06.2023
Security Supervisor
Allied Universal Security Services
07.2022 - 06.2023
Cashier Team Lead
Walmart
01.2020 - 11.2021
High School Diploma -
Community Academy of Philadelphia