Dyindjorme Eric Hien
IT ENGINEER
Newark,NJ
Summary
Highly qualified IT Engineer with expertise in consulting on computer equipment needs and effectively resolving issues at the service desk. Proven track record in administering, configuring, and maintaining computer-based information systems, demonstrating meticulous attention to detail and the ability to multi-task under pressure. Exceptional communication skills foster rapport with stakeholders at all levels, complemented by a flexible approach that excels in both team environments and independent settings. Proficient in English and French, enhancing engagement with diverse clientele.
Overview
2026
2026
years of professional experience
Work History
IT Engineer
HIENTECH
01.2023 - Current
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Implemented virtualization technologies resulting in reduced power consumption and improved resource utilization.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.
- Managed and monitored installed systems for highest level of availability.
- Reduced downtime by identifying potential issues through proactive monitoring of CCTV and network systems.
- Supported business growth through professional consultations regarding the selection of suitable CCTV products.
- Ran cabling and installed data drops for new node installations.
- Installed patches and performed backups, system builds and image updates.
IT Helpdesk and Support
Johnson & Johnson
01.2019 - 01.2023
- Refresh program and migration from window 7 to window 10 by following j&j standard
- Help and assist users after migration and resolve ticket
- Hypercurve project migration from standard phone to IP phone, cisco jabber implementation
IT Helpdesk and Support
MSKMGT, LLC
2016 - 2019
- Company Overview: Dominos Franchise
- Install networks, complete configurations and document all inquiry activities in the appropriate reporting system.
- Install Video Surveillance System and respond to inquiries in writing using professional email skills.
- Dominos Franchise
Education
Certificate - CYBERSECURITY PROFESSIONAL
NJIT
Newark, NJ12-2024
Certificate - TECHNICAL SUPPORT FUNDAMENTALS
Coursera
Newark, NJ06-2023
CYBERSECURITY:Managing Risk in The Information Age - CYBERSECURITY
Harvard University
Cambridge, MA11-2018
Master of Science - Network Information and Multimedia
Institute Superior of Technology (IST)
Ouagadougou, Kadiogo01.2013
Bachelor of Science - Network Information Systems
Institute Superior of Technology (IST)
Ouagadougou, Kadiogo01.2011
Associate of Science - Network Information and Telecom
Institute Superior of Technology (IST)
Ouagadougou, Kadiogo01.2010
Skills
- System evaluation
- Conflict resolution
- Technical diagnosis
- Effective resource allocation
- Windows Server 2012 administration
- Administration of network systems on Windows Server 2019
- Skilled in Office 365 applications
- Zendesk proficiency
- ServiceNow expertise
- Red Hat Linux administration
- Experienced in configuring network switches
- Network routers
- VLAN interconnectivity
- Information technology systems
- Insurance technology expertise
- Linux system administration
- macOS proficiency
- Microsoft Office proficiency
- Windows operating system proficiency
- Professional networking
- System administration
- Printer setup
- Printer setup
- Router configuration expertise
- Router configuration expertise
- Proficiency in electronics and mechanics principles
- Data management
- Database architecture knowledge
- Skilled in DIY projects
- Network infrastructure support
- IT incident management
- IT systems management
- IT service continuity management
- Cybersecurity management
- Security vulnerability assessment
- Network security management
- Endpoint security management
- User identity management
- System security management
- Cryptographic key systems
- Cybercrime investigation
- Secure wireless communications
- Threat analysis
- Cybersecurity architecture development
- Multi-layered authentication expertise
- Data protection strategies
- Vulnerability remediation management
- Risk management compliance
- Network security architecture
- Cloud security management
- Risk management for data integrity
- Security policy formulation
- Security access administration
- Incident management
- DDoS mitigation strategies
- Operating system security
- Identity management
Accomplishments
- Achieved Dominos pizza CCTV systems by completing install and configuration on 140 locations with accuracy and efficiency.
- Collaborated with team of 25 in the development of Store building and network design .
- Achieved Network and data center configuration at dominos pizza.
- Collaborated with team of 15 in the development of System migration at johnson&johnson.
- Backbone design and implementation of backup servers with redundancy at johnson&johnson
Languages
English
French
Timeline
IT Engineer
HIENTECH
01.2023 - Current
IT Helpdesk and Support
Johnson & Johnson
01.2019 - 01.2023
Bachelor of Science - Network Information Systems
Institute Superior of Technology (IST)
Associate of Science - Network Information and Telecom
Institute Superior of Technology (IST)
IT Helpdesk and Support
MSKMGT, LLC
2016 - 2019
Certificate - CYBERSECURITY PROFESSIONAL
NJIT
Certificate - TECHNICAL SUPPORT FUNDAMENTALS
Coursera
CYBERSECURITY:Managing Risk in The Information Age - CYBERSECURITY
Harvard University
Master of Science - Network Information and Multimedia
Institute Superior of Technology (IST)
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