Dyion Talley
Smyrna,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Loews Hotels
03.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Front Office Manager
Avid Hotel
08.2023 - 01.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Front Office Supervisor
Hyatt Hotels
02.2022 - 12.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2011
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Payment Processing
- Data Entry
Timeline
Guest Service Representative
Loews Hotels
03.2024 - Current
Front Office Manager
Avid Hotel
08.2023 - 01.2024
Front Office Supervisor
Hyatt Hotels
02.2022 - 12.2022
High School Diploma -
Antioch High School