Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dyisha Carr

Dyisha Carr

Security Professional
NEW CASTLE,DE

Summary

Experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Knowledgeable with proven track record in safeguarding assets and ensuring safety of personnel. Known for implementing effective security protocols and responding promptly to incidents. Demonstrated ability in risk assessment and emergency response. Security professional with comprehensive expertise in protecting people and property. Adept at developing and enforcing security measures while fostering culture of safety. Known for being reliable team player who adapts to changing environments and maintains vigilant presence. Experienced with threat assessment, emergency response, and surveillance techniques. Utilizes strategic thinking to anticipate and mitigate risks. Knowledge of security technology and procedures ensures robust security posture. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

23
23
years of professional experience

Work History

Security Professional and Security Consultant

G4S
01.2017 - 01.2024
  • Recorded incident reports with detailed accounts of occurrences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.

Customer Service Associate

Waitstaff
01.2010 - 01.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered basic technical support for clients on wide range of company products.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Sought ways to improve processes and services provided.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Customer Service Representative

Acru Staffing
01.2001 - 01.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Education

Associate of Arts - Criminal Justice

University of Phoenix Online
Phoenix, AZ
08.2022

Skills

  • Customer Relationship Management
  • Safety Regulations
  • Quality Assurance
  • Correcting Discrepancies
  • Preparation of Demonstrations
  • Exceptional Communicator
  • Account Management
  • Project Management
  • Presenting Solutions
  • Inventory Control
  • Merchandise Upselling
  • Complaint Logging and Resolution
  • Product Knowledge
  • Guest Services

Accomplishments

  • Supervised team of 20 staff members.
  • Documented and resolved which led to Great results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of programs
  • Resolved product issue through consumer testing.

Timeline

Security Professional and Security Consultant

G4S
01.2017 - 01.2024

Customer Service Associate

Waitstaff
01.2010 - 01.2017

Customer Service Representative

Acru Staffing
01.2001 - 01.2010

Associate of Arts - Criminal Justice

University of Phoenix Online