Dylan Albright
Bristol,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Dairy Manager
Stop & Shop
05.2023 - Current
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Forecasted and ordered stock for upcoming sales and promotions to avoid running out of high-demand items with product availability rate ranging from 95% to 98%
- Maintained accurate inventory counts alongside CAO clerk in order to reduce inventory build and prevent high cost shrink opportunities
Assistant Customer Service Department Head, Front End Supervisor
Stop & Shop
04.2021 - 04.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Accomplished multiple tasks within established timeframes including scheduling within Kronos
- Utilized Microsoft Suite and Excel to push initiatives and keep accurate track of various KPIs
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash drawers in 22 checkout stations to verify adequate cash supply
Front End Supervisor
Stop And Shop Supermarkets
01.2019 - 03.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Stayed current with present, future, seasonal and special ads.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
BBA - Business Administration and Management, General
Quinnipiac University
Hamden, CT08.2023
Early College Experience - General Studies
University of Connecticut
Storrs05.2018
Skills
- Microsoft Suite
- Consumer Engagement
- Cash Handling
- Conflict Resolution Techniques
- Tableau and PowerBI
- Constructive Feedback
- Collaborative Problem Solving
- Team Management and Development
Accomplishments
- Employee of the Year, FY 2022
Timeline
Dairy Manager
Stop & Shop
05.2023 - Current
Assistant Customer Service Department Head, Front End Supervisor
Stop & Shop
04.2021 - 04.2023
Front End Supervisor
Stop And Shop Supermarkets
01.2019 - 03.2021
BBA - Business Administration and Management, General
Quinnipiac University
Early College Experience - General Studies
University of Connecticut
Similar Profiles
Lyzbeth SanchezLyzbeth Sanchez
Cashier at Stop & ShopCashier at Stop & Shop
Annielys AlmedinaAnnielys Almedina
Gas Station Clerk at Stop & ShopGas Station Clerk at Stop & Shop
Chase SuniChase Suni
Cashier at Stop & ShopCashier at Stop & Shop