Dylan Armstead
Vista,California
Summary
Seasoned Software Engineer experienced with developing applications, databases and maintaining high-quality software. Detail-oriented, organized and meticulous, with proven troubleshooting and debugging capabilities for resolving complex technical issues. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
SOFTWARE ENGINEER
GoFundMe
01.2022 - 12.2022
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Coordinated with other engineers to evaluate and improve software interfaces.
QA ANALYST (1-2)
GoFundMe
01.2017 - 12.2021
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Developed and maintained quality assurance procedure documentation, including testing procedures for developers and future testing.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Enabled seamless and fast monitoring of payments API testing processes and assisted in the fixing of code in the API tests
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
CUSTOMER SUPPORT AGENT (1-2)
GoFundMe
05.2015 - 01.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Navigated escalated customer complaints and issues unable to be resolved by Level 1 agents, quickly solving emerging issues, and turning around negative experiences
- Updated the product based on standard operating procedures for Agents, enabling team members to easily follow along with new instructions on product features.
- Delivered outstanding and fast customer support via email with anything related to GoFundMe’s website or individual accounts/campaigns, delivering coaching, campaign tips, and other guidance on how GoFundMe works.
Education
Bachelor of Arts - Sociology
Gonzaga University
Spokane, Washington05.2015
Bachelor of Arts - Public Relations
Gonzaga University
Spokane, WA05.2015
Skills
- Languages: Java API for RESTful Web Services, Java, Kotlin, JavaScript, SQL, PostgreSQL
- Tools and Technologies: Jenkins, Sumologic
- Software Testing
- Software Quality Assurance
- Debugging
- Agile Software Development
- Test-Driven Development
- Log Analysis
- Scrum Methodology
- API Design
- Software Documentation
Timeline
SOFTWARE ENGINEER
GoFundMe
01.2022 - 12.2022
QA ANALYST (1-2)
GoFundMe
01.2017 - 12.2021
CUSTOMER SUPPORT AGENT (1-2)
GoFundMe
05.2015 - 01.2017
Bachelor of Arts - Sociology
Gonzaga University
Bachelor of Arts - Public Relations
Gonzaga University
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