DYLAN AVILES
Pawtucket
Summary
Dynamic retail operations professional with a strong background in leadership, sales growth, and customer service. Successfully generated over $1.7M in sales through effective account management and team supervision. Expertise in equipment maintenance and logistics coordination enhances operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Tool Rental Department Supervisor
The Home Depot
Providence
06.2024 - Current
- Lead daily operations of the Tool Rental Center, overseeing inventory, maintenance schedules, and safety compliance.
- Trained and supervised associates, enhancing workflow efficiency and customer satisfaction.
- Maintained and troubleshot vehicle fleet, tools, and heavy equipment, ensuring operational readiness.
- Tracked sales performance and collaborated with management, contributing to exceeding departmental goals.
Pro Services Associate
The Home Depot
Providence
05.2022 - 06.2024
- Generated over $1.7M in sales during 2023 through account management and customer retention.
- Cultivated relationships with contractors, property managers, and high-volume professional clients, enhancing service delivery and client satisfaction.
- Provided product expertise and responsive service, fostering increased repeat business and client loyalty.
- Processed large-scale orders, coordinated deliveries, and ensured accurate job-site fulfillment.
Service Associate & Deliveries Coordinator
The Home Depot
Providence
09.2021 - 05.2022
- Resolved customer service escalations, managed special orders, processed returns, and coordinated deliveries in fast-paced environment.
- Scheduled deliveries of purchased items to meet customer requirements.
- Maintained inventory and scheduling records, ensuring timely communication with customers and vendors to facilitate operations.
- Tracked and updated inventory levels, shipments, and deliveries to ensure accuracy and efficiency.
- Participated in team meetings to discuss goals and objectives.
Cashier
Home Depot
Providence
09.2018 - 09.2021
- Processed customer transactions, ensuring accuracy and efficiency for a seamless checkout experience.
- Assisted customers in locating products, enhancing their shopping experience and satisfaction.
- Maintained clean and organized checkout areas for a pleasant shopping experience.
- Trained new cashiers on store policies and procedures, contributing to a knowledgeable and efficient team.
Cashier
Home Depot
Rockland
12.2017 - 09.2018
- Processed customer transactions accurately and efficiently.
- Processed cash and credit transactions while adhering to security protocols for accuracy.
- Guided customers in locating products to enhance their shopping experience.
- Ensured clean, organized checkout areas to promote a pleasant shopping environment.
Housekeeper
Maine Media Workshops
Rockport
04.2017 - 12.2017
- Ensured proper sanitation of kitchens and dining areas for staff and guests.
- Handled laundry operations, ensuring timely washing, drying, and folding of linens to meet service standards.
- Implemented efficient cleaning schedules to optimize workflow during events.
- Ensured cleanliness and organization of workshop facilities and common areas for optimal functionality.
- Coordinated inventory management of cleaning supplies and equipment to support seamless operations.
Education
B.A. - Communications, Minor in Studio Art
Rhode Island College
Providence, RI01-2024
Skills
- Equipment Operation
- Tool Rental Software
- Safety compliance
- Inventory & Logistics Coordination
- Sales and Account Management
- Sales tracking
- Rental Promotions
- Equipment Maintenance
- Customer Service
- Leadership & Team Management
- Effective communication
- POS systems operations
Honors Recognition
- Talent Award, RIC Department of Communications, 2021
- District All-Star, The Home Depot, 7x Recipient
- Certificate of Excellence, The Home Depot, 2020-2023
- Front End Employee of the Month, The Home Depot, 4x Recipient
Creative Technical Experience
- Conceptualized and produced a mixed-media digital portfolio magazine featuring photography, fashion, sculpture, and graphic design.
- Designed merchandise and visual assets for touring bands including "Catalyst" (RI) and "In Loving Memory" (IA)
- Served as a Teaching Assistant for media workshops focused on filmmaking, photography, and action sports content creation.
Timeline
Tool Rental Department Supervisor
The Home Depot
06.2024 - Current
Pro Services Associate
The Home Depot
05.2022 - 06.2024
Service Associate & Deliveries Coordinator
The Home Depot
09.2021 - 05.2022
Cashier
Home Depot
09.2018 - 09.2021
Cashier
Home Depot
12.2017 - 09.2018
Housekeeper
Maine Media Workshops
04.2017 - 12.2017
B.A. - Communications, Minor in Studio Art
Rhode Island College