Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Baisden

Logan,WV

Summary

Dynamic retail professional with extensive experience at Little General, excelling in merchandise display and customer engagement. Proven track record of enhancing sales through effective staff training and development, while fostering teamwork and collaboration. Recognized for exceptional customer service and adept cash reconciliation, driving repeat business and loyalty.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Little General
12.2023 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Retail Assistant Manager

Little General
05.2024 - Current
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team..
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Drove sales and customer service while assisting guests with sales services.
  • Organized and maintained digital and physical filing systems to ensure easy access to critical company documents.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
  • Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma -

Logan Senior High School
06-2017

Skills

  • Merchandise display

  • Store operations

  • Customer engagement

  • Retail operations

  • Staff training and development

  • Cash reconciliation

  • Orientation and training

  • Display building

  • Sales monitoring

Timeline

Retail Assistant Manager

Little General
05.2024 - Current

Retail Sales Associate

Little General
12.2023 - 05.2024

High School Diploma -

Logan Senior High School

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Dylan Baisden