Knowledgeable and dedicated customer service professional with extensive experience in many industry's. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Dylan Barkdoll
Williamsport,Maryland
Summary
Overview
5
years of professional experience
Work History
Duality Ventures LLC
Package Delivery Driver
05.2023 - 08.2023
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Lowes Home Improvement
Customer Service Associate
02.2022 - 08.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
MCP OPCO LLC
Processing and Packaging Associate
06.2020 - 01.2021
Job overview
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Operated tape machines, scales and label printers to package items correctly.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Organized items on racks, shelves and bins to maintain established order.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Lowes Home Improvement
Customer Service Associate
10.2018 - 12.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Lowes Home Improvement
Loader
06.2018 - 09.2018
Job overview
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
- Gathered shopping carts and maintained organized cart storage at store entrance.
Education
Union CollegeBarbourville, KY
BBA from Business Management And Marketing
05.2024
University Overview
- Awarded Bowling Academic Award
- Scensty Scholarship Recipient
- 3.64 GPA
Hagerstown Community College
Associate of Science from Business Management
12.2021
University Overview
Williamsport High SchoolWilliamsport, MD
High School Diploma
05.2016
University Overview
Skills
- Safe Vehicle Operations
- Customer Needs Assessments
- Service Dispatching
- Reading Comprehension
- Customer Satisfaction
- Customer Experience
- Presenting Solutions
- Customer Service and Assistance
- Closing Sales
- Product Knowledge
- Stock Replenishment
- Hygiene Standards
Accomplishments
Accomplishments
- Achieved the rank of Eagle Scout through effectively helping with creating a concert patio to be used as a horse wash station for the Brave Hart Fondation in Hagerstown, MD.
Hobbies
Hobbies
- Bowling
- Golf
- Video Games
Similar Profiles
Carmen CardenasCarmen Cardenas
Production Lead & Community Coordinator at Creative Duality | Part-TimeProduction Lead & Community Coordinator at Creative Duality | Part-Time
Gandharv MahajanGandharv Mahajan
Solutions Architect at Duality RoboticsSolutions Architect at Duality Robotics
Kevin WoodleyKevin Woodley
Entrepreneur & Founder at KCW Ventures LLC, Sunshine Real Estate Strategies LLCEntrepreneur & Founder at KCW Ventures LLC, Sunshine Real Estate Strategies LLC