Dylan Barkdoll
Huntsville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many industry's. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Store Manager
UBreakiFix
08.2024 - Current
- Managed daily operations, ensuring store compliance with company policies and procedures.
- Trained and supervised team members to enhance customer service and productivity.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Monitored inventory levels, coordinating with suppliers for timely replenishment of stock.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Package Delivery Driver
Duality Ventures LLC
05.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Maintained a clean driving record and observed relevant traffic laws to reduce risks.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS to plan delivery routes focusing on efficiency and deadline management.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding packages for pick-up.
- Assessed customer drop-off locations to identify the safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Performed walk around on delivery vehicle before beginning the shift to verify correct and safe operating order.
- Drove delivery vans in urban and rural areas to expertly make a high volume of deliveries
- Managed anywhere from 150 to 200 stops a day with approximately 200 to 300 packages a day
Customer Service Associate
Lowes Home Improvement
02.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Processing and Packaging Associate
MCP OPCO LLC
06.2020 - 01.2021
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Operated tape machines, scales and label printers to package items correctly.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Organized items on racks, shelves and bins to maintain established order.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Education
Bachelor of Science - Business Management
Union Commonwealth University
Barbourville, KY05.2024
Bachelor of Science - Marketing
Union Commonwealth University
Barbourville, KY05-2024
Associate of Science - Business Management
Hagerstown Community College
Hagerstown, MD12.2021
Skills
- Safe Vehicle Operations
- Customer Satisfaction
- Customer Experience
- Presenting Solutions
- Customer Service and Assistance
- Closing Sales
- Product Knowledge
- Stock Replenishment
- Inventory management
- Cash management
- POS systems
- Employee training
- Operations management
Accomplishments
- I have successfully meet all of the qualifications to acquire the rank of Eagle Scout. I completed my Eagle Scout project in late July in 2016 and completed my Eagle Board of Review in September of 2016. I was also elected into the Order of The Arrow which is Scouting's Honor Society.
Hobbies
- Bowling
- Golf
- Video Games
Timeline
Store Manager
UBreakiFix
08.2024 - Current
Package Delivery Driver
Duality Ventures LLC
05.2023 - 08.2023
Customer Service Associate
Lowes Home Improvement
02.2022 - 08.2022
Processing and Packaging Associate
MCP OPCO LLC
06.2020 - 01.2021
Associate of Science - Business Management
Hagerstown Community College
Bachelor of Science - Business Management
Union Commonwealth University
Bachelor of Science - Marketing
Union Commonwealth University