Dylan Barsalou
Pocatello,ID
Summary
Highly motivated individual with 16 years of experience at (4) Fortune 500 companies. I am an organized and dedicated individual with a proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Montana Dakota Utilities Resources
03.2022 - 06.2023
- Created and updated electronic records/account information to maintain customer records
- Utilized customer service software to manage interactions
- Coordinated with field personnel to schedule work orders
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures ;.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- On average managed 50 customer calls per day
- Interpreted and explained federal, state, and local ordinances, regulations and policies to customers
PSE Clerk
United States Post Office
01.2021 - 01.2022
- Execute sales and other financial transactions
- Creating and maintaining electronic records
- Prepare documentation for contracts, transactions, or regulatory compliance
- Maintain financial and accounting records
- Execute daily reports regarding receiving, processing, and distribution of various types of mail and parcels
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Explain regulations, policies, and/or procedures
- Familiarity with myriad of different government forms and documents as well as policies and laws regarding retention of said forms as well as accurate record keeping
- Ordering of materials, supplies, and equipment
Meter Reader
Rocky Mountain Power Company
01.2019 - 01.2021
- Operated all equipment safely and effectively in varying weather conditions, following all company rules and specifications.
- Answered questions regarding meter readings posed by customers as directed by company policies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and reported inconsistencies to main supervisor.
- Responded to all customer inquiries thoroughly and professionally.
- Data entry of customer meter data and billing information.
- Preparation and delivery of FFNs ( Final Field Notice or shut off notice ) and Using Notice.
- Reconciliation of customer billing errors.
Lead Stock Keeper
San Diego Gas & Electric
12.2017 - 08.2018
- Responsible for resource recovery
- Responsible for maintaining and creating electronic/paper records as it pertains to PO's , purchasing agreements, material standards, ect.
- Responsible for Hazardous waste program activities
- Material Handling, such as issuing, order filling, stocking, and conducting inventories
- Provide customer service to construction and contract crews
- Provide training to other employees regarding storeroom operations and procedures
- Minimized stock discrepancies by diligently investigating variances and implementing corrective actions as needed.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Responsible for maintaining clean and orderly storeroom
- In Lead capacity, direct and supervise storeroom employees during day to day storeroom operations
- Conducting of various inventories including discrepancy reconciliation, cycle counts, and audits
- Timekeeping for myself and other storeroom employees
Material Handler
San Diego Gas & Electric
03.2013 - 12.2017
- Operated equipment while observing standard safety procedures.
- Reviewed inventory reports and activity to ensure correct documentation.
- Received and issued materials
- Assisted in cycle counts and audits
- Cleaned warehouse areas to maintain safety and efficiency.
- Organized inventory to ensure efficient location of merchandise.
- Received and unpacked shipments and new equipment as directed.
- Hazardous waste program activities.
Storeroom Laborer
San Diego Gas & Electric
01.2013 - 03.2013
- Learn Storeroom operations and procedures
- Receive and issue materials
- Data entry from Purchase Orders into SAP program
- Learn and become certified at operating industrial truck (forklift)
- Maintain clean and orderly storeroom
- Hazardous waste program activities
Gas Construction Laborer
San Diego Gas & Electric
03.2012 - 01.2013
- Aided crews in joining, wrapping and sealing sections of pipe.
- Read work orders to prepare for machine setup.
- Responsible for wide variety of duties including heavy manual labor, use of many different types of power/pneumatic tools
- Accurately read, understood, and carried out written instructions
- Keep work site clean and safe
- Follow verbal instructions from superiors
- Flagging and traffic control activities
- Hazardous waste program activities
Meter Reader
San Diego Gas & Electric
03.2007 - 03.2012
- Checked accuracy of meters against previous data and reported inconsistencies to main supervisor.
- Answered questions regarding meter readings posed by customers as directed by company policies.
- Attended safety meetings and took part in safety awareness training and programs.
- Assisted customers promptly and politely, in person and via telephone.
- Operated all equipment safely and effectively in varying weather conditions, following all company rules and specifications.
Education
Certificate of Emergency Medicine - Certificate of Emergency Medicine
Victorville Community College
Victorville, CA06.2005
Skills
- Account updating
- Data Entry
- Appointment Scheduling
- Report Generation
- Data entry
- Document Interpretation And Application
- Accurate Record Keeping
- Customer service
- Problem Resolution
- Administrative Support
Timeline
Customer Service Representative
Montana Dakota Utilities Resources
03.2022 - 06.2023
PSE Clerk
United States Post Office
01.2021 - 01.2022
Meter Reader
Rocky Mountain Power Company
01.2019 - 01.2021
Lead Stock Keeper
San Diego Gas & Electric
12.2017 - 08.2018
Material Handler
San Diego Gas & Electric
03.2013 - 12.2017
Storeroom Laborer
San Diego Gas & Electric
01.2013 - 03.2013
Gas Construction Laborer
San Diego Gas & Electric
03.2012 - 01.2013
Meter Reader
San Diego Gas & Electric
03.2007 - 03.2012
Certificate of Emergency Medicine - Certificate of Emergency Medicine
Victorville Community College
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