Dylan Barton
Trenton,TN
Summary
Closing Team Lead with a successful record in managing high-functioning teams, enhancing operational efficiency, and implementing strategic initiatives to boost performance and business outcomes. Skilled in effective communication, leadership, problem-solving, and adapting to fast-paced environments.
Overview
5
5
years of professional experience
Work History
Closing Team Lead
Target
Jackson, TN
11.2022 - Current
- Directed and coordinated closing team activities with the assistance of other leadership (including, but not limited to, the store director and executive team leads) to ensure timely completion of tasks.
- Conducted regular meetings with closing team members to review progress and address any issues.
- Analyzed current procedures and made recommendations for improvements in efficiency, accuracy, or cost savings.
- Monitored performance metrics of closing team members against established targets.
- Identified potential areas for improvement in the closing process and developed solutions accordingly.
- Scheduled resources according to peak workloads and deadlines.
- Participated in recruiting efforts by conducting interviews with prospective applicants.
Front End Services Team Lead
Walmart Inc.
Humboldt, TN
09.2020 - 10.2022
- Coached and mentored staff on customer service techniques, policies, and procedures.
- Developed strategies for providing exceptional customer service experiences.
- Conducted regular performance reviews with direct reports.
- Managed workflow and delegated tasks accordingly.
- Analyzed data from surveys to identify trends in customer feedback.
Customer Service Manager
Walmart Inc.
Humboldt, TN
09.2019 - 08.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Automotive Technician
Walmart Inc.
Humboldt, TN
06.2019 - 09.2019
- Performed routine maintenance including oil changes, tire changes, and tire rotations.
- Conducted scheduled maintenance services such as oil changes and filter replacements.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Performed drive ability tests on vehicles after repairs were completed.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Education
High School Diploma -
Peabody High School
Trenton, TN05-2019
Skills
- Retail Merchandising
- Reliable and Responsible
- Friendly and Helpful
- Ability to Lift 40 pounds
- Verbal and Written Communication
- Team Supervision
- Attention to Detail
- Goal-Driven
- Store Organization
- Cash Handling
- Customer Service
Timeline
Closing Team Lead
Target
11.2022 - Current
Front End Services Team Lead
Walmart Inc.
09.2020 - 10.2022
Customer Service Manager
Walmart Inc.
09.2019 - 08.2020
Automotive Technician
Walmart Inc.
06.2019 - 09.2019
High School Diploma -
Peabody High School
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