Dylan Bays
Wilmington,OH
Summary
Detail-oriented Sort Center Associate with hands-on experience in inventory scanning, order fulfillment, and package inspection. Ensured adherence to safety protocols and operational standards while collaborating with team members to optimize processes. Enhanced efficiency through effective problem-solving and contributed to training initiatives for new associates.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Tier 1 Associate
Amazon
Wilmington, OH
11.2023 - Current
- Assisted in training new Tier 1 Associates on best practices for handling customer interactions.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of customer issues.
- Collaborated with team members to develop strategies for improving overall customer experience.
- Supported Amazon fulfillment center operations through picking, packing, and sorting packages.
- Followed Amazon safety procedures during loading, unloading, and material handling tasks.
- Inspected packages for damage and reported quality issues to supervisors.
- Ensured workstations were tidy to promote a safe and efficient work environment. and maintained orderly storage areas across Amazon shifts.
- Followed standard work instructions to complete routine warehouse assignments independently.
- Identified and escalated priority issues per established procedures.
- Researched required information using available resources.
Volunteer
Habitat for Humanity
Wilmington, Ohio
02.2022 - 09.2024
- Supported donor and volunteer check-in during community build events.
- Guided new volunteers on Habitat procedures and task expectations.
- Communicated with staff to coordinate volunteer assignments and site needs.
- Collaborated with other volunteers to create a positive work environment.
- Guided and supported fellow volunteers during shifts to enhance teamwork and efficiency.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
- Assisted build-site crews with framing, cleanup, and material handling to ensure successful project completion.
- Sorted ReStore donations and organized merchandise for customer access.
- Followed safety procedures while using basic hand tools and equipment.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Cultivated relationships with local organizations to strengthen community support and resources. with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Education
Greenview Highschool
Jamestown, OHSkills
- Warehouse operations
- Order fulfillment
- Inventory scanning
- Material handling
- Package inspection
- Quality control
- Safety procedures
- Handheld devices
- Issue escalation
- Compliance management
- Team training
- Staff training
- Cross-functional teamwork
- Problem solving
- Analytical thinking
- Attention to detail
- Clear communication
- Team collaboration
- Time management
Certification
- Certified Learning Ambassador
Affiliations
- Scare actor
- Martial arts instructor
- Youth Camp Councilor
- Tattoo artist
- Volunteer
Timeline
Tier 1 Associate
Amazon
11.2023 - Current
Volunteer
Habitat for Humanity
02.2022 - 09.2024
Greenview Highschool