Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dylan BeGell

Elmira,NY

Summary

Dynamic retail professional with expertise in customer service and inventory management. Proven track record in enhancing brand presentation and optimizing sales through strategic merchandising. Adept at leading teams and resolving issues, ensuring seamless operations and customer satisfaction. Skilled in POS systems and cash handling, driving efficiency and accuracy in transactions.

Overview

10
10
years of professional experience

Work History

Brand Associate - Key Holder

Old Navy
Elmira, United States
03.2024 - 07.2025
  • Coordinated visual displays to elevate brand presentation and product appeal.
  • Organized sales floor to maximize product visibility and accessibility.
  • Restocked merchandise on shelves to ensure optimal inventory levels.
  • Handled cash register transactions with accuracy and efficiency.
  • Performed daily opening and closing duties, including cash drawer reconciliation.
  • Managed key holder responsibilities, including store opening, closing, and alarm settings.
  • Verified register till accuracy at shift start and end.
  • Supervised bank deposits and security procedures during store operations.

Shift Supervisor

Pet Supplies Plus
12.2021 - 10.2023
  • Coordinated the daily operations during a shift.
  • In charge of maintaining team productivity and positive customer experience.
  • Fulfilled and delegated tasks determined by the store manager.
  • Managed and completed planograms, price changes, and markdowns.
  • Handled customer service issues such as returns or complaints.
  • Broke down deliveries and stocked inventory.
  • Managed store orders.
  • Bulk insect cleaning and feeding (Crickets and Dubia roaches).
  • Store openings and safe/register balancing.
  • Cash handling and store closings.

Data Entry/Customer Service

Leones Enterprises LLC
10.2015 - 04.2021
  • Created high-quality online listings for sale.
  • Handled back-end online website resources such as eBay, Amazon, and Sellbrite.
  • Managed inventory.
  • Handled questions and concerns from customers on items sold.
  • Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases.
  • Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.
  • Maintained an organized work environment.
  • Manage inventory levels, ensuring accurate stock tracking and optimal availability.
  • Process transactions efficiently, maintaining accuracy and customer satisfaction.
  • Engage customers with tailored product recommendations, enhancing sales experience.
  • Address customer inquiries and complaints professionally, improving service quality.
  • Maintain store cleanliness, ensuring a welcoming environment for shoppers.
  • Temporary manager / Key-holder for over 8 months.
  • Cash handling, drawer management, cash deposits.
  • Store marketing and sales.

Education

HIGH SCHOOL DIPLOMA -

Elmira Free Academy
Elmira, NY
06.2011

Skills

  • Customer service and support
  • Retail operations management
  • Loss prevention strategies
  • Payment processing systems
  • Sales techniques
  • Effective communication
  • Inventory management
  • Merchandising skills
  • Cash handling expertise
  • POS system proficiency
  • Team leadership
  • Problem solving

References

References available upon request.

Timeline

Brand Associate - Key Holder

Old Navy
03.2024 - 07.2025

Shift Supervisor

Pet Supplies Plus
12.2021 - 10.2023

Data Entry/Customer Service

Leones Enterprises LLC
10.2015 - 04.2021

HIGH SCHOOL DIPLOMA -

Elmira Free Academy

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