Dylan Bentine
Lexington,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
R & R Technician
AAMCO
09.2021 - 07.2022
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained quality assurance and customer satisfaction objectives
- Organized work to meet demanding production goals
Service Technician
Golf Cart Madness
02.2021 - 09.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Sales Associate Team Leader
Lowe's
04.2019 - 01.2021
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Lub Technician
Valvoline
05.2017 - 04.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested systems, noting issues and completing preventive maintenance.
Assistant Manager
Arby's
02.2016 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Business Management
Bluegrass Community Technical College
Lexington, Ky 05.2019
High School Diploma -
Henry Clay High School
Lexington, KY05.2018
Skills
- Preventive Maintenance
- Equipment Safety
- Tire Replacement
- Troubleshooting and Diagnostics
- Routine Inspections
- Tire Rotations
- Documentation
- Heavy Lifting
- SOP Enforcement
- Mechanical Aptitude
- Customer Rapport
- Maintenance and Repair
- Multitasking and Organization
- Verbal and Written Communication
- Time Management
Timeline
R & R Technician
AAMCO
09.2021 - 07.2022
Service Technician
Golf Cart Madness
02.2021 - 09.2021
Sales Associate Team Leader
Lowe's
04.2019 - 01.2021
Lub Technician
Valvoline
05.2017 - 04.2019
Assistant Manager
Arby's
02.2016 - 04.2017
No Degree - Business Management
Bluegrass Community Technical College
High School Diploma -
Henry Clay High School
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