Dylan Bertrum
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Dressler's Restaurant, adept in foodservice management and fostering strong relationships. Excelled in enhancing customer satisfaction, streamlining service flow, and implementing effective inventory control. Skilled in mixology and performance monitoring, consistently boosting sales and team morale through innovative strategies and meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Bar Manager
Libertine
Philadelphia, PA
04.2021 - 10.2024
- Libertine was part of the Fairfield Hotel in Center City, Philadelphia. The restaurant catered to both hotel guests and the local community.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Reorganized bar stations to streamline service flow.
Restaurant Bar Manager
Tin Pan Alley Restaurant
Provincetown, MA
05.2013 - 09.2019
- Tin Pan Alley is a lively piano bar located in the center of a busy tourist town on Cape Cod. Tin Pan has nightly entertainment that attracts a very theatrical crowd.
- Greeted frequent visitors by name and explained new promotions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Adhered to state regulations regarding serving alcohol responsibly.
- Upsold customers from shelf to premium brands to help boost sales.
General Manager
Dressler's Restaurant
Huntersville, NC
11.2009 - 04.2013
- Dressler's Restaurant is a high-end steakhouse located in one of the most affluent communities in North Carolina.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Head Server
Toppers Restaurant & Bar
Nantucket, MA
04.2008 - 11.2009
- Toppers is a Four Diamond, Five Star, and Zagat-rated 28-point restaurant located on one of the most exclusive resorts in New England.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Bachelor of Science - Marketing
Nichols College
Dudley, MA06-1996
Skills
- Foodservice management
- Performance monitoring
- ServSafe compliance
- FOH operations oversight
- Cocktail development
- Health codes compliance
- Mixology expertise
- Inventory control
References
References available upon request.
Timeline
Bar Manager
Libertine
04.2021 - 10.2024
Restaurant Bar Manager
Tin Pan Alley Restaurant
05.2013 - 09.2019
General Manager
Dressler's Restaurant
11.2009 - 04.2013
Head Server
Toppers Restaurant & Bar
04.2008 - 11.2009
Bachelor of Science - Marketing
Nichols College
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