Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
4
4
years of professional experience
Work History
Branch Manager
Tower Loan Of Montgomery
04.2022 - 10.2023
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Directly over 6 employees to make sure they had the proper tools and training to run there own operation in the future
I was solo collator for this branch, I was in charge of meeting the necessary goals assigned by our home office for collection
I was in charge of making credit decisions in my leading authority
Managed the largest office in the state of AL
Branch Manager
Tower Loan Of Auburn
12.2020 - 04.2022
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Examined customer loan applications for loan approvals and denials.
Submitted loan applications to underwriter for verification and recommendation.
Compiled database of loan applicants' credit histories, financial statements and other financial information.
Branch Manager
Tower Loan Of Sylacauga
06.2019 - 12.2020
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Consulted customers to boost product sales and services.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Submitted loan applications to underwriter for verification and recommendation.
Utilized financial software to prepare consolidated financial statements.
Evaluated and negotiated contracts to procure favorable financial terms.
Developed strategic plans for day-to-day financial operations.
Education
High School Diploma -
East St. John High
Reserve
05.2016
Skills
Operational Reports
Employee Development
Risk Mitigation
Customer Service
Branch Operations Management
Sales Professional
Work Prioritization
Financial Oversight
Shift Scheduling
Account Review
Coaching and Mentoring
Cash Handling Expertise
Performance Reviews
Relationship Building
Excellent Work Ethic
Collections
Loans
Team Player
Decision-Making
Operations Management
Project Management
Accomplishments
Tower U Valedictorian- This is a Program in which top level managers are put with and against each other to compete for top of the class. This helps company make a choice on who will be the next area manager
Tower Leadership Council- this is a program which a group of managers help the company with changes needed to help the company grow and make the job easier for the whole company
Tower Leadership Vice President- I was second in charge i had to send up excel spreadsheets monthly to check the status of the changes we are trying to implement.
Lead Kindergarten Teacher/Lead Pre-Kindergarten Teacher at Montgomery Public School SystemLead Kindergarten Teacher/Lead Pre-Kindergarten Teacher at Montgomery Public School System