Dylan Bonham
Summary
Accomplished Guest Services Supervisor with a proven track record at EGAmerica, enhancing customer satisfaction and streamlining operations. Expert in conflict management and strategic planning, leading teams to exceed service standards. Skilled in computer applications and fostering team leadership, significantly improving guest experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Guest Services Supervisor
EGAmerica
07.2023 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Maintained up-to-date knowledge of products and services offered.
- Trained junior team members in customer service strategies and property policies.
- Monitored team performance to confirm customer service standards were consistently met.
- Processed guest payments and provided accurate change.
- Analyzed customer feedback to identify areas requiring improvement.
Cashier
Rutters Gas Station
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Fence Builder
Security Fence LLC
03.2022 - 05.2022
- Ensured timely project completion by effectively managing work schedules and prioritizing tasks.
- Minimized environmental impact during fence construction projects by implementing sustainable practices such as recycling materials when possible.
- Streamlined the construction process for large-scale projects through effective communication with site supervisors and other tradespeople.
- Expanded client base through positive word-of-mouth referrals resulting from exceptional craftsmanship and customer service.
- Maintained a safe work environment by adhering to safety guidelines and conducting regular equipment inspections.
- Consistently met project deadlines by efficiently coordinating necessary resources, including labor, materials, and equipment.
- Improved team productivity by training new employees on proper fence-building techniques, tools, and safety protocols.
- Enhanced property security by constructing durable and well-designed fences for residential and commercial clients.
Stocker
Walmart
09.2021 - 01.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as 150 pounds.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
Red Lion Area Senior High School
Red Lion, PA06.2020
Skills
- Customer service standards
- Conflict Management
- Greeting customers
- Operations Management
- Team Management
- Strategic Planning
- Teamwork and Leadership
- Guest experiences
- Customer Service
- Relationship Building
- Computer Skills
- Decision-Making
Video Game streaming, Writing music, Reading and retaining knowledge
I have a set schedule on streams to give people something entertaining to enjoy when times are hard. I write music in my free time and practice more and more on my piano and guitar, I enjoy reading and retaining information that can be useful later on in life or to give that information to someone that could use it in the moment.
Timeline
Guest Services Supervisor
EGAmerica
07.2023 - Current
Cashier
Rutters Gas Station
03.2023 - 05.2023
Fence Builder
Security Fence LLC
03.2022 - 05.2022
Stocker
Walmart
09.2021 - 01.2022
High School Diploma -
Red Lion Area Senior High School