Jayla Ortiz
Laurel Springs
Summary
Dynamic, customer-focused professional with extensive experience at Ruth’s Chris Steakhouse, excelling in judgment and decision-making. Proven ability to enhance patron satisfaction through strong client relations and effective communication. CPR certified and skilled in emergency care, ensuring safety and a welcoming atmosphere for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Ruth Chris Steakhouse
12.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Input orders accurately into POS terminal, split bills and accepted payments.
Lifeguard
Gloucester Township Recreation Center
06.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to over 50 guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Administered CPR and first-aid following best practices.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution.
Food and Beverage Associate
Bellmawr Lake
06.2022 - 08.2022
- Provided over 100 guests with information about menu items, specials, and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
Education
Bachelor of Arts - Business Administration
Stockton University
Atlantic City06-2028
High School Diploma -
Highland High School, Blackwood, NJ
Blackwood, NJ06.2024
Skills
- Judgment and Decision-Making
- Patrolling Areas
- Team Collaboration
- Emergent Care
- Pool Policies Enforcement
- CPR Certified
- Parks and Recreation Policies
- Respond to Emergencies
- Strong Client Relations
- Critical Thinking
- Patron Satisfaction
- Public Safety
- First Aid
- Writing
- People Skills
- Physical Fitness
Accomplishments
- Successfully passed swim training classes
- Completed my CPR Certification
- Member of the National Society of High School Scholars
- Maintained a 3.67 GPA with AP Classes
High School Dance Team
As a member of the Dance Team I have been able to express myself through dance as an individual but also as a team. It's been a great experience to build teamwork and comradery. With my level of school work, with AP classes, dance has become a time for me to decompress and enjoy friends. It is my therapy.
Affiliations
- Member of National Society of High School Students
- Member of Highland High School Dance Team
Certification
- First Aid/CPR Certified
Timeline
Restaurant Hostess
Ruth Chris Steakhouse
12.2024 - Current
Lifeguard
Gloucester Township Recreation Center
06.2023 - Current
Food and Beverage Associate
Bellmawr Lake
06.2022 - 08.2022
Bachelor of Arts - Business Administration
Stockton University
High School Diploma -
Highland High School, Blackwood, NJ
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