Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Dylan Boothby

Fairport,NY

Summary

Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and problem-solving. Proven track record in enhancing customer satisfaction through effective team training and innovative merchandising strategies. Skilled in inventory management and fostering strong employee relationships, leading to improved operational efficiency and a positive work environment.

Overview

5
5
years of professional experience

Work History

Store Manager

Walgreens
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hiring, onboarding and training new team members
  • Scheduling to the stores specific needs while staying within budget
  • Assisted other stores and Store Managers with daily operations, assisting them with hiring and staffing, as well as helping them out with projects
  • Pharmacy, filling prescriptions, ringing patients out for their medications, providing key knowledge to patients regarding their eligible immunizations
  • Managing many pharmacists and pushing them to follow key metrics, as well as explaining the "why" behind why our company does things a certain way, as well as why these certain things are important.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Holding team members accountable, well also using every day as a learning and growing opportunity with the team
  • Interacted well with customers to build connections and nurture relationships.

Emerging Store Manager

Walgreens
03.2022 - 10.2023
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Training hand and hand with the Store Manager and learning everything that is to learn from a Store Manager
  • Lead and engage a team and get them all fired up for each and every day
  • Delegate and follow up on task based projects, as well as lead by example with every situation
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Photo department, managing photo orders, helping customers making the customers photo orders

Shift Leader

Walgreens
10.2020 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Opened and closed the store in the absence of the Store Manager
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Covered numerous other stores through staffing issues and call outs, always tried to be the best resource to everyone else
  • Act as the manager-on-duty when store management is not present.
  • Lead, coach, and support team members during shifts.
  • Delegate tasks such as stocking, cashiering, cleaning, and customer service.
  • Ensure employees follow company policies, procedures, and safety standards.
  • Open and close the store (including handling keys, alarms, and registers).
  • Manage cash handling, safe counts, register tills, and nightly deposits.
  • Monitor sales floor, restocking needs, and promotional displays.
  • Ensure compliance with loss prevention, security, and safety protocols.


Education

High School Diploma -

Pittsford Mendon High School
Pittsford, NY
06-2020

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Networking
  • Engaging
  • Spearheading
  • Leads by example
  • Learning and teaching

Timeline

Store Manager

Walgreens
10.2023 - Current

Emerging Store Manager

Walgreens
03.2022 - 10.2023

Shift Leader

Walgreens
10.2020 - 03.2022

High School Diploma -

Pittsford Mendon High School

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