Dylan Brittingham
Gainesville,Virginia
Overview
7
7
years of professional experience
Work History
Patient Safety Attendant
HCA
Reston, VA
02.2023 - Current
- Maintained a safe environment by escorting patients to their destinations, preventing unauthorized access, and responding to potential hazards.
- Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
- Reported any incidents involving slips, trips, falls, other accidents immediately upon observation.
- Ensured that all necessary information was documented accurately in order to maintain accurate records regarding patient safety incidents.
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Adhered strictly to all confidentiality requirements concerning patient information.
- Ensured that no dangerous objects were left within reach of hospitalized patients.
- Communicated effectively with members of the healthcare team about issues related to patient safety.
- Attended training to validate or refresh basic professional skills.
Cashier
Gateway Shell
Gainesville, Virginia
12.2020 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Senior Customer Service Representative
Domino's Pizza
Gainesville, Virginia
01.2018 - 08.2020
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Responded promptly to inquiries from customers about products or services.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Managed incoming calls from customers while providing exceptional service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed processing, scheduling and execution of customer purchase orders.
Education
High School Diploma -
Patriot High School
Nokesville, VA06.2020
Timeline
Patient Safety Attendant
HCA
02.2023 - Current
Cashier
Gateway Shell
12.2020 - 12.2021
Senior Customer Service Representative
Domino's Pizza
01.2018 - 08.2020
High School Diploma -
Patriot High School