Dylan Brown
Lufkin,TX
Summary
Hello,
My name's Dylan Brown, I'm 23 years old, and I'm from Mesquite, TX. I attended Stephen F. Austin State University from August 2019 - December 2022, where I played D1 football under Head Coach, Colby Carthel, and also graduated in 3.5 years with a 3.140 GPA in the Rusche College of Business with my BBA in Managerial Business and Minor in Entrepreneurship. I would be a great asset to your company because I have a strong foundation of knowledge for the world of business due to my time in business school, I have a vast range of knowledge about shipping and receiving from my time as a Delivery Driver at Vend-Buffet Inc, as well as having developed great salesman and customer service skills from my time as a Service Tech at Taylor Rental Plano Inc and as a Server at Ralph & Kacoo's in Lufkin, TX. It's also important to note, that while it's so prevalent in today's world, that I do not like to job hop. I had the same job from the time I finished High School until the time I finished College, and the only reason I'm leaving the 2 jobs I have now, that I've had since I got to Lufkin, is because my Fiance and I will be moving to Plano, TX on May 4th, 2024.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Vend Buffet Inc.
Lufkin, TX
11.2023 - 05.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Reported mechanical problems encountered with vehicles to dispatch.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Processed shipment documents neatly and efficiently for each load.
- Kept accurate logs of all deliveries and trips.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Presented order bills and collected payments for deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Reported delays and accidents to stations using telephones or two-way radios.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Inspected vehicle and maintained gas, oil and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Monitored fuel level throughout shift and refueled when necessary.
- Assisted warehouse personnel in packing orders when necessary.
Restaurant Server
Ralph & Kacoo's
Lufkin, TX
03.2023 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Addressed complaints to kitchen staff and served replacement items.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Service Technician
Taylor Rental Plano
Plano, TX
05.2019 - 08.2022
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Set up and operated mechanical and manual tools and equipment.
- Examined previously completed work for accuracy.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Reconditioned and repaired machine systems and components to return to operation.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Conducted service appointments to diagnose and fix problems.
- Completed scheduled appointments on time to drive quality service.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Education
BBA - Managerial Business
Stephen F. Austin State University
Nacogdoches, TX12.2022
Skills
- Effective Customer Upselling
- Check Payment Processing
- Relationship Management
- Quality Control
- Price Memorization
- Verbal and Written Communication
- Age Verification
- Upselling and Cross Selling
- Cool Under Pressure
- Cleaning and Sanitizing
- Relationship Building
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Service-Oriented
- Warm and Friendly
- Team Player
- Conflict and Complaint Resolution
- Service Oriented
- Order Accuracy and Delivery
- High Energy and Stamina
- PPE Compliance
- Customer Service and Rapport
- Point of Sale (POS) System Operations
- Menu Memorization
- High-Volume Dining
- Dining Customer Service
- Seating Assignment Preparation
- Safe Food Handling
- Service Prioritization
- Covid Symptom Screening
- PPE Guideline Compliance
- Food and Beverage Service
- Workflow Coordination
- Point of Sale Systems
- High Volume Dining
- Food Safety Standards
- Menu Memorization and Presentation
- Dining Room Cleaning and Upkeep
- Menu Recommendations
- Welding Skills
- Inventory Oversight
- Knowledge of Industry Best Practices
- Analytical Thinking
- Documentation and Reporting
- Equipment Inspection
- Problem and Issue Resolution
- Safety Procedures Adherence
- Troubleshooting and Diagnosis
- Hand Tool Expertise
- Scheduling and Coordination
- Punctual and Reliable
- Attention to Detail
- Customer Service
- Quality Assurance
- Heavy Lifting
- Troubleshooting and Analysis
- Operating Test Equipment
- Service Ticket Accuracy
- Valid Driver's License
- Equipment Demonstration
- Project Management
- Project Oversight
- Work with Minimal Supervision
- Preventive Maintenance
- Troubleshooting Skills
- Professional and Courteous
- Flexible and Adaptable
- Client Relationship Management
- Worksite Preparation
- Following Safety Practices
- Estimating Abilities
- Taking Precise Measurements
- Forklift expertise
- Power tool expertise
- Installation and Repair
- Regulatory Compliance
- Component Repairs
- Rapport Building
- Mileage Tracking
- Cargo Handling
- GPS Navigation
- Load Balancing
- Goods Transport
- Equipment Operation
- Product Promotion
- Dispatch Communication
- Vehicle Maintenance
- Order Verification
- Positive Attitude
- Local routes understanding
- Safe Driving Record
- Excellent sense of direction
- Local Delivery
- Time management skills
- Pallet jack and hand truck operation
- Materials Transport
- Skilled forklift operator
- Courteous and polite demeanor
- Route Management
- Clean Driving Record
- Problem-Solving
- Trip planning
- Documentation And Reporting
- Complex Problem-Solving
- Route Planning
- Responsible driver
- Loading and unloading
- Dependable and reliable
- Delivery Scheduling
- Shipping and packaging
- Stocking and Inventory
- Equipment monitoring
- Safe Driving
- Exceptional written and verbal communication skills
- Teamwork and Collaboration
- Vehicle Cleaning and Maintenance
- Experienced manual transmission driver
- Refrigerated trailers
- Time Management
- Payment Collection
- Sales strategy development
References
Mark Mancill - (Owner of Taylor Rental Plano Inc.) markmancill1966@gmail.com (214) 733-9350
Jacob Permenter - (Head Operations Manager at Vend-Buffet Inc.) (936) 615-7705
Ruth Palos - (Head Manager at Ralph & Kacoo's Lufkin, TX) lufkin@ralphandkacoos.com (936) 207-6751
Colby Carthel - (Head Football Coach at Stephen F. Austin State University) Colby.Carthel@sfasu.edu (325) 660-9937
Tim Seder - (Private Kicking Coach from 7th grade - Senior year of College) Tseder6@gmail.com (419) 651-9808
Tomas Rodriguez - (Director of Football Operations at Stephen F. Austin State University/Special Teams Coach) trodrigufb@gmail.com (530) 237-6076
Jim Villwok - (High School Woodshop Teacher) (214) 724-5478
Timeline
Delivery Driver
Vend Buffet Inc.
11.2023 - 05.2024
Restaurant Server
Ralph & Kacoo's
03.2023 - 05.2024
Service Technician
Taylor Rental Plano
05.2019 - 08.2022
BBA - Managerial Business
Stephen F. Austin State University