Dylan Brown
Black River
Summary
With a proven track record at Krafft Cleaning Service, I excel in floor maintenance and customer service, showcasing expertise in cleaning, sanitation, and team collaboration. My achievements include significantly improving floor cleanliness and enhancing team efficiency, underpinned by a strong work ethic and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Floor Technician
Krafft Cleaning Service
03.2015 - Current
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
- Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
- Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on the floor.
- Performed regular inspections of floors throughout the facility to identify areas requiring additional attention or maintenance.
- Communicated regularly with supervisors regarding progress updates on specific projects or any issues encountered during the course of work.
- Developed proficiency in using various types of floor care machinery through hands-on experience and training sessions.
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Ensured proper disposal of waste materials after cleaning jobs were completed, adhering to environmental regulations and company policies.
- Upheld strict adherence to safety guidelines while using chemicals and equipment to prevent accidents or injuries on the job site.
- Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers, buffers, and carpet extractors.
- Provided exceptional customer service by addressing any issues or complaints in a timely manner, maintaining positive relationships with clients.
- Prioritized tasks effectively based on urgency and importance, optimizing productivity during work shifts.
- Adapted to changing priorities and tasks as needed, demonstrating flexibility and a willingness to learn new skills.
- Assisted in inventory management for cleaning supplies and chemicals, ensuring adequate stock for daily operations.
- Exceeded client expectations with thorough attention to detail in all aspects of floor care services provided.
- Maintained accurate records of completed jobs and supplies used, ensuring proper documentation for company record.
- Reduced facility maintenance costs by effectively maintaining and repairing floor care equipment.
- Trained new staff on use of floor cleaning equipment and safety procedures, enhancing team efficiency and safety awareness.
- Achieved significant improvement in floor cleanliness and shine, utilizing high-speed buffing and polishing techniques.
- Operated industrial cleaning equipment efficiently, covering large areas in minimal time for optimal productivity.
- Coordinated with other maintenance teams to facilitate comprehensive facility cleaning and upkeep.
- Responded promptly to feedback from facility staff and visitors, addressing any concerns related to floor maintenance.
- Enhanced team morale and cohesiveness by leading by example and providing constructive feedback on floor cleaning techniques.
- Provided emergency floor cleaning services during unexpected spills or incidents, minimizing potential hazards.
- Implemented preventative maintenance schedule for cleaning equipment, reducing downtime and repair costs.
- Ensured proper mixing and disposal of cleaning chemicals, adhering to health and safety standards.
- Maintained inventory of cleaning supplies and equipment, ensuring availability of necessary resources for tasks.
- Ensured compliance with environmental regulations by utilizing eco-friendly cleaning products and methods.
- Updated maintenance logs regularly, documenting cleaning activities and noting areas in need of repair.
- Adapted cleaning techniques to suit different types of flooring, such as tile, hardwood, and carpet, enhancing their appearance and durability.
- Conducted regular inspections of floor conditions, identifying areas requiring immediate attention to prevent deterioration.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Outdoor Sales Representative
Dick's Sporting Goods, Inc
04.2014 - 01.2015
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and inquiries.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Mentored junior team members to help them achieve their individual performance goals.
- Assisted in training new sales representatives, sharing best practices for success in the field.
Education
High School Diploma -
Indian River High School
Philadelphia, NY06.2014
Skills
- Safety procedures
- Cleaning and sanitation
- Floor buffing
- Workplace safety
- Waxing techniques
- Chemical handling
- Floor stripping
- Job site preparation
- Team collaboration
- Equipment operation
- Hardwood polishing
- Steam cleaning
- Spot treatment
- Pressure washing
- Tile maintenance
- Carpet cleaning
- Project planning
- Job planning
- Odor control
- Basic repairs
- Sanitization methods
- Supply management
- Stain removal
- Surface preparation
- Eco-friendly solutions
- Grout restoration
- Maintenance scheduling
- Floor maintenance
- Furniture movement
- Chemical-handling safety
- Upholstery care
- Strong work ethic
- Decision-making
- OSHA compliance
- Power equipment operation
- Hand and power tool operation
- Communication and interpersonal skills
- Minor mechanical repair
- Safety standards and protocols
- Heavy lifting
- Productivity and time management
- New employee training
- Quality control
- Conscientious and Detail-oriented
- Supply inventory management
- Carpet steaming and shampooing
- Maintaining building security
- Teamwork and collaboration
- Routine maintenance
- Problem-solving
- Time management
- Attention to detail
Certification
OSHA 10 safety course
IICRC certified carpet cleaner
Timeline
Floor Technician
Krafft Cleaning Service
03.2015 - Current
Outdoor Sales Representative
Dick's Sporting Goods, Inc
04.2014 - 01.2015
High School Diploma -
Indian River High School
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