Dylan Brunett
La Quinta,CA
Summary
Hardworking individual with proven customer service, multitasking and time management abilities. Devoted to giving every customer positive and memorable experience. Thorough understanding of difficult CRM policies and procedures. Expert oversight for moving merchandise, escorting customers to desired items, serving customers, interacting with customers, and resolving customer disputes. dedicated individual with a 3.7 high school gpa and a 3.83 college gpa.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor
Awesome events by Jessica
Palm Desert, CA
09.2022 - Current
- set up and prepare events
- serve and take orders from guests
- serve food to guests
- Clean up after customers and take down and clean up event
- Work with high end customers
- Known for customer service skills in multiple environments
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
Busser
Lgs steakhouse
La Quinta, California
12.2023 - 12.2024
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Ensured that each table was properly set before seating guests.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Maintained a friendly attitude towards customers at all times.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Provided quick and efficient clearing of tables between courses.
Food Runner
Beer Hunter Sports Pub & Grill
La Quinta, CA
08.2023 - 11.2023
- Memorized dining room floor plans and understood seat number system.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded quickly to customer concerns and escalated major issues to management.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Assisted hostess by answering phones to take reservations or to-go orders.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted servers to optimize guest dining experience.
Food Runner/Restaurant Busser
Miramonte Resort
Indian Wells, CA
10.2022 - 05.2023
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Helped employees complete required activities during peak periods.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Expedited food to tables to assist servers during busy periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Took orders for servers during busy periods
- Helped with presentation of food in kitchen before serving to customers
- Served all the food and beverages to customers
Courtesy Clerk
Stater Brothers
La Quinta, CA
11.2019 - 10.2022
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Answered questions about current, seasonal and special sales.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Directed customers to product locations throughout store to help find requested items.
- Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
- Took unwanted items from checkout to proper location.
- Placed calls to inventory room to assist product delivery and meet customer requests.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Took special orders in person and over telephone, generating additional revenue every month.
Concessions Manager
YMCA palm desert
Palm Desert, CA
06.2019 - 09.2019
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Oversaw concession stand by cooking food, cleaning equipment and balancing daily receipts.
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Managed finances by maintaining concessions records for sales, expenses and labor hours.
- Took and prepared food and drink orders and processed payments, assisting approximately 25-75 customers per shift.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06.2021
Some College (No Degree) - Nursing
Cal State San Bernardino
Palm Desert, CASkills
- Positive Attitude
- Dependable and Reliable
- Teamwork and Collaboration
- Customer Service
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Outgoing and Friendly
- Effective Communication
- Store Cleaning
- Flexible Schedule
- Customer Assistance
- Creative Problem Solving
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Efficient and Courtesy
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Verbal and Written Communication
- Issue and Complaint Resolution
- De-escalation Techniques
- Transaction Processing
- Customer Data Confidentiality
- Loss Prevention
- Needs Assessment
Certification
- RBC training certified
- Food handlers Certified
Accomplishments
- Eagle scout
Affiliations
- honor roll all four years of highschool
- deans list multiple semesters of college
Timeline
Busser
Lgs steakhouse
12.2023 - 12.2024
Food Runner
Beer Hunter Sports Pub & Grill
08.2023 - 11.2023
Food Runner/Restaurant Busser
Miramonte Resort
10.2022 - 05.2023
Independent Contractor
Awesome events by Jessica
09.2022 - Current
Courtesy Clerk
Stater Brothers
11.2019 - 10.2022
Concessions Manager
YMCA palm desert
06.2019 - 09.2019
High School Diploma -
Palm Desert High School
Some College (No Degree) - Nursing
Cal State San Bernardino