Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Burgess

Saint Clair Shores,MI

Summary

Experienced in administrative management, organized Office Manager excelling at prioritizing projects and effectively multitasking to achieve project goals. Methodical and detail-oriented approach, thriving as a team player and possessing expertise in team leadership. Offering these skills, along with a strong work ethic, committed to driving success and delivering exceptional results.

Overview

24
24
years of professional experience

Work History

OFFICE MANAGER

NETSOURCE ONE
09.2016 - Current
  • Coordinate staff projects and provide daily assignments
  • Analyze and revise client invoicing.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

OFFICE MANAGER

SCOTT D. NADEAU AND ASSOCIATES
06.2011 - 09.2016
  • Managed and coordinated attorney itineraries
  • Prepared and submitted legal documents via electronic filing
  • Prepared client records and maintained client statuses
  • General accounting.

MEDICAL ASSISTANT / ASST. MANAGER

SURGICAL SPECIALISTS OF MICHIGAN
06.2003 - 05.2008
  • Assisted physicians with general surgeries
  • Transcribed physician dictations
  • Surgical scheduling, insurance verification and patient charting
  • Maintained office, medical supply ordering and filing.

MEDICAL ASSISTANT

MICHIGAN INSTITUTE OF UROLOGY
05.2000 - 04.2003
  • Assisted physicians with medical procedures
  • Performed urinalysis, injections, cystoscopies, blood draws, vital signs and other lab related procedures
  • Managed and maintained scheduling, filing, office supply ordering and patient charting.

Education

High School Diploma -

South Lake High School
Saint Clair Shores, MI

Medical Assistant Certificate of Completion -

Dorsey Business School
Roseville, MI

Some College (No Degree) -

Macomb Community College

Skills

  • Customer Service
  • Data Entry
  • Policy and procedure modification
  • Performance reviewing
  • Documentation And Reporting
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Scheduling and calendar management
  • Employee Supervision

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

OFFICE MANAGER

NETSOURCE ONE
09.2016 - Current

OFFICE MANAGER

SCOTT D. NADEAU AND ASSOCIATES
06.2011 - 09.2016

MEDICAL ASSISTANT / ASST. MANAGER

SURGICAL SPECIALISTS OF MICHIGAN
06.2003 - 05.2008

MEDICAL ASSISTANT

MICHIGAN INSTITUTE OF UROLOGY
05.2000 - 04.2003

High School Diploma -

South Lake High School

Medical Assistant Certificate of Completion -

Dorsey Business School

Some College (No Degree) -

Macomb Community College

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Rachel Burgess