Dylan Bush
Buford
Summary
Driven by a passion for helping others, with a strong commitment to making a positive impact in both personal and professional endeavors. Each day is an opportunity to contribute meaningfully, whether through small acts of kindness or larger initiatives aimed at transforming lives and organizations. This dedication fosters a hardworking and focused approach, complemented by a diverse skill set that enhances collaboration towards shared goals. Emphasizing the importance of purpose over titles or financial gain, aiming to inspire change and uplift those around.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager and Dispatch
Bush & Bush Towing, Buford
Buford
04.2018 - Current
- Coordinate and dispatch tow truck operators efficiently based on location, availability, and job priority.
- Answer incoming calls from customers, law enforcement, roadside assistance providers, and insurance companies.
- Gather accurate information regarding vehicle issues, locations, and service needs.
- Maintain dispatch logs, call records, and job statuses using dispatch software and GPS systems.
- Schedule drivers, manage shift coverage, and monitor on-call rotations.
- Handle billing, invoicing, and payment processing for towing and roadside services.
Wire Technician
AT&T, Gainesville
Gainesville
04.2022 - 09.2023
- Splicing fiber and analyzing light loss across thousands of feet of fiber cabling.
- Installing and working with Ethernet lines and terminating fiber lines and Ethernet lines.
- Locating faults in thousands of feet of copper cable by measuring many different factors such as: opens, shorts, changes In resistance and much more.
Trusted Advisor
Allstate, Duluth
Duluth
05.2019 - 04.2022
- Prospecting new clients through ways of digital marketing and cold calling through lists.
- Handled customer relations to drive higher retention rates and customer reviews.
- Manage office production and work to increase overall production through contact with current clients as well as new prospects.
- Working closely with our team to develop effective strategies to expand marketing platforms.
- Developing estimates for clients and analyzing vehicles to build appropriate policies to cover modifications and ensure full coverage is taken into consideration.
Sales
Lanier Outdoor Equipment, Buford
Buford
05.2016 - 05.2019
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Skillfully prepared merchandise for distribution and placement across the sales floor.
- Wrote, negotiated and finalized sales contracts.
- Maintained records related to sales, returns and inventory availability.
- Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.
Education
Associate of Applied Science - Cyber Security
Gwinnett Technical College
05-2023
High School Diploma -
Buford High School
Buford01-2016
Skills
- Analytical problem-solving
- Dynamic presence
- Effective communication
- Customer engagement
- Cultivating strong partnerships
- Client support expertise
- Sales proficiency
- Strong interpersonal skills
- Comprehensive understanding of products
- Organizational skills
- Adept at simplifying technical information
- Customer service
Certification
Active Property and Casualty License
Timeline
Wire Technician
AT&T, Gainesville
04.2022 - 09.2023
Trusted Advisor
Allstate, Duluth
05.2019 - 04.2022
Office Manager and Dispatch
Bush & Bush Towing, Buford
04.2018 - Current
Sales
Lanier Outdoor Equipment, Buford
05.2016 - 05.2019
Associate of Applied Science - Cyber Security
Gwinnett Technical College
High School Diploma -
Buford High School