DYLAN BYRD

Managed operations for commercial cleaning and light maintenance, overseeing a diverse portfolio of accounts, including medical facilities, retail spaces, factories, and residential properties. Cultivated strong, long-lasting relationships with customers, vendors, and team members. Responsibilities included account start-ups, contract bidding, invoice billing, budget management, project coordination, employee scheduling, vendor management, and customer relations. Focused on account growth and profit maintenance.

Oversaw operations in the East Tennessee market for commercial cleaning and project work, managing customer relationships and leading a diverse team of 40-50 employees across a portfolio of 70-80 facilities. Achieved over 75% growth in existing accounts through exceptional customer service and dedication. Managed payroll budgets, coordinated workloads, and served as the primary point of communication for multiple large customers, employees, and the company. This company was acquired by KBS.

Oversaw overall retail store operations, including multi-unit management. Led a team of approximately 10 members, managing budgets, scheduling, and driving sales while reducing shrinkage. Maintained an attractive store environment, handled light HR duties, trained staff, and managed inventory. Assisted in training new store and assistant managers, serving as a mentor to other store managers. Excelled in this role, leveraging three years of prior retail management experience to support my district manager in revitalizing a struggling store, successfully hiring a new store manager, and applying the same strategy to a more challenging location.