Dylan Call
Summary
Experienced and dedicated Swim School AGM with over 10 years of hands-on expertise in overseeing day-to-day operations, managing a team of instructors, and ensuring high-quality swimming education. Proven track record of enhancing student performance, maintaining safe and welcoming environments, and boosting overall customer satisfaction. Skilled in training, coaching, and mentoring staff while also adept at implementing program improvements, scheduling, and managing resources effectively. Passionate about creating a positive, results-driven atmosphere for both staff and students.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Saf-T-Swim
08.2024 - Current
- Directed a team comprising of instructors, lifeguards, and front desk associates.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Ensured accuracy in tracking weekly enrollment figures and financial records.
- Maintained high standards of water quality by overseeing regular testing, chemical adjustments, and filter maintenance.
- Enforced adherence to safety guidelines among instructors concerning their students.
- Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
- Passionate about learning and committed to continual improvement.
- Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
- Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Supervisor
Saf-T-Swim
04.2018 - 08.2024
- Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Organized staff schedules to maintain appropriate coverage during peak hours as well as off-peak times.
- Assisted in the recruitment, interviewing, hiring, and onboarding processes for new aquatic staff members.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Oversaw payroll operations.
- Executed curriculum change for team.
- Elevated facility to comply with QA standards.
Swim Team Coach
Saf-T-Swim
01.2016 - 03.2020
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Established clear communication channels with athletes, parents, and staff for streamlined information sharing.
- Compiled data for competitive swimming events.
- Organized various swim meets efficiently.
Swim Instructor
Saf-T-Swim
03.2014 - 03.2018
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Mentored and trained new swim instructors on best practices.
Education
High School Diploma -
Commack High School
Commack, NY06-2014
Skills
- Staff Management
- Employee Scheduling
- Operations Management
- ADP Payroll Systems / Hiring & Onboarding
- Customer Retention
- Training Management
- Quality Assurance
- Team Leadership
- Pool & Pump Room Maintenance
- Swim Instruction Expertise
Certification
Certified Pool Operator
Timeline
Assistant General Manager
Saf-T-Swim
08.2024 - Current
Supervisor
Saf-T-Swim
04.2018 - 08.2024
Swim Team Coach
Saf-T-Swim
01.2016 - 03.2020
Swim Instructor
Saf-T-Swim
03.2014 - 03.2018
High School Diploma -
Commack High School
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