Dylan Carden
Douglasville,Georgia
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies as well as an Accomplished Broker adept at growing business through deep knowledge of sales and strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Influence leader
County Impact Team
Douglasville, Georgia
08.2019 - 12.2019
- Helped employees reach personal improvement goals by motivating top performance
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Improved team performance by offering direction and hands-on support.
Grocery Clerk
Kroger
Douglasville, Georgia
05.2016 - 08.2017
- Handled efficient restocking through each shift, including transporting pallets to stock locations, keeping aisleways clear, and maintaining space for shopping customers
- Boosted customer retention by explaining and enrolling into loyalty and rewards programs
- Educated customers on promotions to enhance sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
Porter
Lithia Springs Ford
Lithia Springs, Georgia
05.2019 - 07.2020
- Represented company with impeccable appearance and professional demeanor
- Recorded daily work performed and submitted reports detailing hours worked, tasks performed, and supplies used
- Reduced risks by complying with all company and OSHA guidelines.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
Front End Associate
Costco
Dallas, Georgia
06.2021 - 12.2021
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Greeted customers and asked open-ended questions to assess needs
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Customer service
Texas Roadhouse
Douglasville, Georgia
07.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Broker
Total Quality Logistics Inc.
Atlanta, GA
11.2021 - Current
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Prepared contracts and related documentation according to strict standards.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Provided positive first impressions to welcome existing, new and potential customers.
- Managed over 50 customer calls per day.
Education
Diploma -
South Paulding High School
Douglasville, GA05.2019
Skills
- Customer Support
- Information Updates
- Financial Management
- Price Analysis
- Cost Calculation
- Market Trend Analysis
- Customer Needs Assessments
- Professional Relationships
- Customer Follow-Up
- Time Prioritization
Timeline
Sales Broker
Total Quality Logistics Inc.
11.2021 - Current
Customer service
Texas Roadhouse
07.2021 - Current
Front End Associate
Costco
06.2021 - 12.2021
Influence leader
County Impact Team
08.2019 - 12.2019
Porter
Lithia Springs Ford
05.2019 - 07.2020
Grocery Clerk
Kroger
05.2016 - 08.2017
Diploma -
South Paulding High School
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