Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dylan Carner

Youngstown,Ohio

Summary

High-performing Multi-Unit and Store Manager with over 6 years of progressive leadership experience in the wireless retail industry. Proven track record of developing high-performing teams, driving consistent sales growth, and delivering strong customer experiences across multiple locations. Known for leading through coaching, accountability, and adaptability while achieving top rankings across companywide performance metrics.

Overview

11
11
years of professional experience

Work History

Multi-Unit / Store Manager

Connectivity Source
01.2024 - Current
  • Directly manage full store operations, overseeing staffing, sales performance, compliance, and daily functions.
  • Manage multiple locations and teams as needed, with responsibility over up to 3 stores simultaneously.
  • Consistently exceed key sales performance targets by 5–25% depending on metric and sales cycle.
  • Train and mentor sales associates and managers, producing multiple internal promotions.
  • Execute inventory management processes to minimize shrink and optimize profitability.
  • Deliver customer experience strategies resulting in improved satisfaction scores and repeat business.
  • Ranked multiple times in company Top 100, Top 25, and Top 5 performance standings nationwide.
  • Acquisition of Preferred Wireless

Assistant Manager

Connectivity Source
11.2022 - 01.2024
  • Company Overview: Preferred Wireless Acquisition
  • Stepped into assistant manager role to focus on leadership development, operations improvement, and personal growth.
  • Supported store operations, sales coaching, staff development, and customer service initiatives during transition period.
  • Contributed to sales growth and team stability leading into resumption of full store management role.
  • Preferred Wireless Acquisition

Store Manager

Preferred Wireless/Connectivity Source
02.2020 - 11.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Preferred Wireless
09.2018 - 01.2020
  • Consistently achieved personal sales targets and KPIs while building strong customer relationships.
  • Developed foundational product knowledge, sales skills, and customer experience practices.
  • Promoted into management roles through demonstrated performance and leadership potential.

Grocery Clerk

Shoemakers IGA
07.2017 - 05.2018

Team Member

Purple Monkey Pizza
02.2017 - 07.2017

Crew Member

McDonald’s
04.2014 - 01.2017

Education

High School Diploma -

Southeastern High School
South Charleston, OH
05-2018

Skills

  • Multi-Unit Management
  • Sales Leadership and Performance
  • Employee Learning and Development
  • Inventory Management
  • Loss Prevention
  • Customer Experience Excellence
  • Leadership Coaching
  • Employee scheduling
  • Brand awareness
  • KPI Management and Accountability
  • Revenue generation
  • Manage operations

Accomplishments

  • Multiple Top 100 Performance Rankings – Connectivity Source
  • Multiple Top 25 Finishes – Connectivity Source
  • Top 5 Performance Finish – Connectivity Source
  • Internal Leadership Development Participation
  • Apple Business Leadership Participation

Timeline

Multi-Unit / Store Manager

Connectivity Source
01.2024 - Current

Assistant Manager

Connectivity Source
11.2022 - 01.2024

Store Manager

Preferred Wireless/Connectivity Source
02.2020 - 11.2022

Sales Associate

Preferred Wireless
09.2018 - 01.2020

Grocery Clerk

Shoemakers IGA
07.2017 - 05.2018

Team Member

Purple Monkey Pizza
02.2017 - 07.2017

Crew Member

McDonald’s
04.2014 - 01.2017

High School Diploma -

Southeastern High School

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