Dylan Carter
Summary
Dynamic and detail-oriented Administrative and Certified Medical Assistant with four years of experience dedicated to enhancing clinic operations and elevating patient care. Proven expertise in phlebotomy, EKG, and EMR management, complemented by exceptional problem-solving skills and a solid understanding of medical terminology. Committed to optimizing clinic efficiency while delivering outstanding healthcare services with a proactive approach to new challenges. Experience as an Assistant Restaurant General Manager has honed leadership and operational skills in fast-paced environments, driving revenue growth and ensuring exceptional guest experiences.
I have also served as an Assistant Restaurant General Manager, honing my leadership and operational skills in a fast-paced, customer-focused environment. In this role, I successfully managed daily operations, oversaw staff training and scheduling, and ensured exceptional guest experiences while maintaining high standards of food quality and safety. My contributions included optimizing inventory management, streamlining service processes, and collaborating with the management team to drive revenue growth and operational efficiency. This experience has equipped me with strong problem-solving abilities and a proven track record in delivering results in a dynamic restaurant setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative MA
Concierge Health LA
11.2023 - 09.2025
- Lead and train staff in venipuncture and EKG, ensuring high proficiency and patient safety.
- Manage EMR systems and software, enhancing clinic efficiency and data accuracy.
- Supervise clinic operations, enforce policies, and streamline procedures for improved workflow.
- Coordinate client and inter-clinic relations, optimizing service delivery and satisfaction.
- Oversee supply orders and financial reporting, maintaining budget compliance and resource availability.
- Streamline clinical operations through EMR management, procedure standardization, and interdepartmental coordination while maintaining rigorous quality standards.
- Implement comprehensive medical testing protocols including venipuncture, EKG, and cognitive assessments while ensuring precise documentation.
- Orchestrate supply chain management, financial reporting, and authorization processes while maintaining operational efficiency.
- Foster strong relationships between clinics and clients through effective communication and proactive problem-solving strategies.
- Drive operational excellence through policy enforcement, staff training, and implementation of innovative healthcare procedures.
Dermatology Medical Assistant
Dermatology Institute Of Southern California
04.2023 - 11.2023
- Coordinate patient schedules, boosting clinic efficiency and satisfaction.
- Refine appointment processes, reducing wait times and enhancing service.
- Work with medical staff to ensure seamless operations and high-quality care.
- Developed and maintained electronic health records system, enabling accurate patient tracking and improved documentation quality for dermatological treatments.
- Conducted comprehensive insurance verification processes, minimizing claim rejections and accelerating reimbursement timelines.
- Coordinated with pharmaceutical representatives to manage inventory levels and ensure continuous supply of essential dermatological medications.
- Designed patient education materials and follow-up protocols, enhancing treatment compliance and overall care outcomes.
- Monitored and analyzed patient feedback metrics to identify service improvement opportunities and implement targeted solutions.
- Streamlined dermatological clinic workflow through integrated EHR management and advanced scheduling protocols, resulting in optimized patient throughput.
Concierge Medical Assistant
Fashion Nova Warehouse
09.2022 - 05.2023
- Coordinated patient appointments, enhancing scheduling efficiency and reducing wait times.
- Managed patient communications, ensuring timely responses and fostering positive relationships.
- Assisted healthcare providers with patient intake processes, maintaining accuracy in medical records.
- Conducted health screenings for COVID-19, ensuring compliance with safety protocols and guidelines.
- Administered rapid tests and recorded results accurately in electronic health systems.
- Collaborated with healthcare teams to streamline screening processes and enhance efficiency.
- Provided training to new screeners on procedures and best practices for patient interaction.
- Monitored supply inventory of testing materials, ensuring availability for daily operations.
Concierge Medical Assistant - Mobile
FlowHEALTH - Disney, Fox, Paramount, WB & SONY Contract
09.2021 - 02.2023
- Coordinate patient care with major studios, ensuring seamless service delivery.
- Facilitated over 200 talent appointments, maintaining HIPAA compliance.
- Managed medical supplies, ensuring 100% readiness for mobile clinics.
- Addressed patient concerns swiftly, enhancing satisfaction and trust.
- Traveled internationally for assignments, providing consistent care.
- Coordinated comprehensive mobile medical services for entertainment industry talent, ensuring HIPAA compliance and delivering personalized care across major studios.
- Streamlined medical scheduling system for 200+ talent appointments across major studios, ensuring strict HIPAA compliance and optimal service delivery.
- Implemented mobile clinic inventory management protocol, reducing supply shortages and maintaining full operational readiness.
- Developed patient communication framework that enhanced satisfaction rates through prompt issue resolution and personalized care delivery.
- Created cross-border medical service protocols, enabling consistent healthcare delivery during international production assignments.
- Optimized mobile medical operations through data-driven scheduling and resource allocation, maximizing service efficiency across studio networks.
Clinical Research Assistant/CMA
Beverly Hills Cancer Center
07.2021 - 10.2021
- Assisted in clinical trials, ensuring protocol compliance and supporting patient data documentation.
- Collaborated with a team to recruit and enroll participants, improving trial efficiency.
- Managed patient schedules and electronic records, enhancing operational workflow.
- Coordinated insurance processes, ensuring timely reimbursement and financial accuracy.
- Conducted clinical trials for cancer patients, managing data collection, patient recruitment, and protocol compliance while collaborating with lead investigators.
- Executed venipuncture procedures and managed electronic medical records, ensuring accurate documentation and efficient patient data management.
- Partnered with multidisciplinary teams to implement research protocols, analyze treatment responses, and contribute to oncology research findings.
- Coordinated patient scheduling, insurance processes, and examination room preparation while maintaining high standards of customer service.
- Streamlined administrative processes and billing procedures, ensuring timely reimbursements and enhanced operational efficiency.
Assistant Restaurant General Manager
TacoBell - Taco Bocci Franchise
02.2019 - 06.2021
- Streamlined daily operations to enhance service efficiency and guest satisfaction.
- Supervised staff training, ensuring consistent adherence to company standards and policies.
- Implemented inventory management systems for accurate stock control and waste reduction.
- Coordinated scheduling and labor management to optimize team performance during peak hours.
- Led team meetings focused on operational improvements and customer feedback integration.
- Monitored financial performance metrics to identify areas for cost savings and revenue growth.
- Developed and maintained positive relationships with vendors to ensure quality supply chain support.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Restaurant Shift Manager
Taco Bell - G-Made Franchise
04.2016 - 02.2019
- Supervised daily restaurant operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented efficient scheduling practices to optimize labor costs and service levels.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Led pre-shift meetings to communicate daily goals and reinforce service expectations.
- Analyzed sales data to identify trends, adjusting strategies for improved profitability.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Front of House Employee
Mc Donalds - Gray Managment Franmchise
08.2014 - 04.2015
- Managed guest relations, ensuring a welcoming atmosphere and addressing concerns promptly.
- Coordinated front desk operations, streamlining check-in/check-out processes for efficiency.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Oversaw daily inventory checks, maintaining stock levels for seamless service delivery.
- Developed and maintained relationships with regular patrons, enhancing customer loyalty and retention.
- Led staff meetings to discuss operational challenges and brainstorm solutions collaboratively.
Education
Associate Degree in Nursing -
West Coast University
03.2025
Medical Assistant - Certification -
UEI College
Los Angeles, CAHigh School Diploma -
LAUSD
01-2013
Skills
- Venipuncture (Expert)
- Organization and time management
- Critical thinking
- Excellent communication
- First Aid/CPR
- Attention to detail
- Team management
- EKG (Expert)
- Phlebotomy (Expert)
- Injections (Expert)
- Medical Terminology (Expert)
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
Ralph Bunche Scholarship Program (Aug 2025)
Inducted recently in-to Phi Theta Kappa, Beta Pi Theta chapter (Sept 10, 2025)
Honor Roll @ LACC - NO missed classes
Certification
Certified Administrative Clinical Medical Assistant
First Aid/CPR certified
BLS (Re-cert 09/2025 good til 09/2027)
Languages
English
Native or Bilingual
Timeline
Administrative MA
Concierge Health LA
11.2023 - 09.2025
Dermatology Medical Assistant
Dermatology Institute Of Southern California
04.2023 - 11.2023
Concierge Medical Assistant
Fashion Nova Warehouse
09.2022 - 05.2023
Concierge Medical Assistant - Mobile
FlowHEALTH - Disney, Fox, Paramount, WB & SONY Contract
09.2021 - 02.2023
Clinical Research Assistant/CMA
Beverly Hills Cancer Center
07.2021 - 10.2021
Assistant Restaurant General Manager
TacoBell - Taco Bocci Franchise
02.2019 - 06.2021
Restaurant Shift Manager
Taco Bell - G-Made Franchise
04.2016 - 02.2019
Front of House Employee
Mc Donalds - Gray Managment Franmchise
08.2014 - 04.2015
Associate Degree in Nursing -
West Coast University
Medical Assistant - Certification -
UEI College
High School Diploma -
LAUSD
Personal Information
COURSES
- COVID-19 BIO SAFETY PRECAUTIONS - FlowHEALTH
- FOUNDATIONS OF HIGHER EDUCATION - West Coast University Jan 2025 - Mar 2025
- HIPPA COMPLIANCE - FlowHEALTH & Concierge Health LA
- LABORATORY ERGONOMICS - Beverly Hills Cancer Center
- ORAL COMMUNICATION/PUBLIC SPEAKING - West Coast University Jan 2025 - Mar 2025
- OSHA BLOODBORNE PATHOGENS - FlowHEALTH
- OSHA HAZARD COMMUNICATION AND CHEMICAL HYGIENE - Beverly Hills Cancer Center
- PACKAGING AND SHIPPING INFECTIOUS MATERIALS - Beverly Hills Cancer Center
- WRITTEN COMMUNICATION 101 - West Coast University Jan 2025 - Mar 2025