Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dylan Cash

Ocala,FL

Summary

To secure employment with a growing company where I can utilize my skills and experience to become an asset and a leader within the business.

Overview

6
6
years of professional experience

Work History

Admissions Coordinator

Link Contact Center
Ocala, FL
06.2023 - 01.2024
  • Assisted clients in travel to treatment locations.
  • Built up trust with clients and their families.
  • Communicated with other facilities regarding business development.
  • Effectively convinced clients to remain open to speaking with programs we worked with even though they were not able to come to the programs I was employed by.
  • Assisted the programs with blocking clients from leaving AMA/ACA.

Admissions Coordinator

Dallas Detox Center
Weatherford, TX
07.2022 - 05.2023
  • Assisted clients in travel to treatment locations.
  • Built up trust with clients and their families.
  • Communicated with other facilities regarding business development.
  • Effectively convinced clients to remain open to speaking with programs we worked with even though they were not able to come to the programs I was employed by.
  • Assisted the programs with blocking clients from leaving AMA/ACA.

Admissions Representative

Zinnia Health
Delray Beach, FL
04.2020 - 07.2022
  • Effectively described the value of inpatient treatment.
  • Accurately explained insurance policies to clients and their families.
  • Assisted in the travel of clients and their families by guiding them through airports, ordering car services, as well as handling any unforeseen issues that had arise.
  • Build strong and powerful emotional and professional relationships with clients and their families.
  • Consistently made a total of 80 - 100 calls daily (inbound and outbound).

Behavioral Health Technician

Behavioral Health Of The Palm Beaches
Lake Worth, Florida (FL)
12.2018 - 03.2020
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Completed daily client rounds and tracked client movements.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Assisted with execution of client activities, support groups and field trips.

Behavioral Health Technician

Resilience Recovery Residences
West Palm Beach, Florida
10.2017 - 11.2018
  • Documented and filed patient health reports and charts.
  • Performed operational duties such as answering the phone, copying documents and updating schedule boards. 
  • Frequently checked up on patients and offered patients assistance.
  • Transferred and transported patients from one area to another area.
  • Led engaging individual and group activities to promote resident involvement.
  • Routinely evaluated the overall resident care within the facility and diligently enforced high standards.
  • Worked as part of team to execute proper care  and safety of patient.
  • Communicated extensively with patients to provide assistance, support and instructions.

Education

High School Diploma - General

Goliath Academy
2018

Skills

  • Goal-oriented
  • Persuasive communication expertise
  • Excellent negotiating tactics
  • Flexible schedule
  • Dedicated team player
  • Courteous and professional demeanor
  • Understanding of Insurance Options
  • Active listening
  • Prospecting and cold calling
  • Relationship Building
  • Training & Development
  • Computer Skills
  • Customer Service
  • People Skills
  • Team Building

Accomplishments

  • Promoted from Opener to Closer, in less than 4-months.
  • Developed relationships with multiple new clients and typically exceeded admissions goals.
  • Consistently maintained powerful and authentic relationships with clients and they turn to me as someone who they can trust.

Timeline

Admissions Coordinator

Link Contact Center
06.2023 - 01.2024

Admissions Coordinator

Dallas Detox Center
07.2022 - 05.2023

Admissions Representative

Zinnia Health
04.2020 - 07.2022

Behavioral Health Technician

Behavioral Health Of The Palm Beaches
12.2018 - 03.2020

Behavioral Health Technician

Resilience Recovery Residences
10.2017 - 11.2018

High School Diploma - General

Goliath Academy

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Dylan Cash