Dylan Castellanos
San Tan Valley,AZ
Summary
Proven customer service expert from Dunkin' Donuts, adept in beverage preparation and espresso machine operation. Excelled in multitasking and collaboration, significantly enhancing customer satisfaction and team efficiency. Skilled in fostering long-term relationships and solving problems swiftly, ensuring a welcoming and efficient environment.
Overview
5
5
years of professional experience
Work History
Crew Member/ Barista
Dunkin' Donuts
1662 W Hunt Hwy
10.2023 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
Customer Service
Vertuccio Farms
4011 S Power Rd, Mesa AZ 85212
10.2022 - 11.2024
- Provided outstanding customer service.
- Enhanced member retention through personalized engagement and excellent customer service.
- Established long-term customer relationships by providing exceptional customer service.
- Developed strategic plans and increased production, productivity and customer service.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Trained and mentored new employees on company procedures and safety protocols.
- Removed safety hazards, soiled items, and trash from customer areas.
- Maintained high customer satisfaction standards to meet or exceed targets.
Carpet and A/C Cleaner
Feeneys Floorcare
San Tan Valley, AZ
01.2020 - 12.2023
- Operated in equipment safely and took care to watch out for children and pets.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Demonstrated proficiency in operating a variety of carpet cleaning equipment safely and effectively.
- Enhanced customer satisfaction with timely and effective troubleshooting of A/C issues.
- Managed inventory of tools, equipment, and parts needed for efficient job performance.
- Increased overall functionality of A/C units by performing routine cleaning, filter changes, and adjustments as needed.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Education
No Degree - N/A
HomeSchooled
San Tan Valley, AZ05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Taking orders
- Integrity and honesty
- Drive-thru operations
- Beverage preparation
- Coffee machinery
- Espresso machine operation
Timeline
Crew Member/ Barista
Dunkin' Donuts
10.2023 - 11.2024
Customer Service
Vertuccio Farms
10.2022 - 11.2024
Carpet and A/C Cleaner
Feeneys Floorcare
01.2020 - 12.2023
No Degree - N/A
HomeSchooled