Dylan Castro
Elk Grove,CA
Summary
Highly motivated administrative professional with a strong desire to secure a career position in a specialized field. Dedicated to providing valuable support to management and growing within the organization. Possesses exceptional organizational and communication skills, along with the ability to handle multiple tasks efficiently.
Overview
9
9
years of professional experience
Work History
Front End Closing Manager
SAVEMART
06.2021
- Handling all store operations and managing a team to complete daily goals in a well timed manner
- Balancing Safe, and determining discrepancies if off balance
- Balancing registers, loaning/picking up cash
- Leading the team to keep proactive while on the clock in manner to raise morale
- Handling Customer Service tasks (includes complaints, concerns, & questions)
- Keeping an eye on the checkstand lines, utilizing my team or self to ensure customer satisfaction.
Bookkeeper & Customer Service
SAFEWAY
05.2020 - 06.2021
- Ensuring the customers have a welcoming and friendly shopping experience while accurately handling the stores finances
- Carefully review the stores sales, searching vigorously for any discrepancies
- Handling cash transactions (includes purchases, refund, GARDA deliveries, lottery, Western Union, and Money Orders)
- Checking/Sorting department mail, notices, and notes to their correct box
- Maintain a well organized office to provide upper management with any FMS, sales sheets, or other documents to review.
Night Auditor & Guest Services
LA QUINTA INN & SUITES / RAMADA BY WYNDHAM
12.2017 - 04.2020
- Accommodating guest by providing a welcoming environment, while checking them in or out at a pace equivalent to their own
- Welcoming guests to the hotel in a friendly manner
- Providing guests with information such as our breakfast schedule, entrances and exits of the building, and giving personal recommendations of activities, and places to eat in the area
- Handling money and running the nightly audit using the programs Nite Vision & SynXis
- Taking frequent walks around the parking lot to ensure guest vehicle security, as well as escort unwelcomed persons off the property
- Checking out guests in a quick and professional manner.
Referrals Coordinator & Patient Services
NIVANO HEALTHCARE
03.2017 - 10.2017
- Assisting patients by performing duties such as searching their medical records to give patient information, redirecting patients to be seen by their preferred specialist, and working with Doctors & Medical Assistants
- Assigning patients to specialists who could accept their insurance, and in reasonable range
- Answering patients calls and providing them with details about their diagnosis, as well as treatments to ease pain
- Calling Patients to give them information on where they were referred to, and how long they have for authorization to expire.
Customer Service Representative & Delivery Driver
DOMINO'S PIZZA
01.2015 - 01.2017
- Customer support including preparation and delivery of various food items; perform special requests, research/analyze support issues and provide recommendation of products
- Receive and process telephone and in-person orders
- Take inventory and complete associated paperwork.
Security & Yard Supervision
CORNERSTONE CHRISTIAN SCHOOL
01.2013 - 01.2014
- Independently provide security and maintain a presence monitoring entering and departing employees, visitors, and other persons between drop-off and pickup times
- Ensure all visitors sign-in and are issued a visitors pass
- Provide customer service and maintain a professional demeanor towards all guests.
Host, Server & Kitchen
OLD SPAGHETTI FACTORY
01.2012 - 01.2013
- Provide food preparations while meeting goals within fast-paced restaurant
- Answered customer's questions and addressed problems and complaints
- Processed an average of 150 accurate transactions each day in a timely manner
- Offered exceptional customer service to built effective relationships with co-workers, senior management and customers.
Education
Elk Grove High School
Elk Grove, CASkills
- Windows (all versions), Mac OS X
- Cash handling experience, plus capable of handling nightly closing audits, ensuring correct payments are made, and performing difficult monetary transactions
- Swift and accurate data entry
- Strong ability to learn, and adaptable to new programs, softwares, or policies
Timeline
Front End Closing Manager
SAVEMART
06.2021
Bookkeeper & Customer Service
SAFEWAY
05.2020 - 06.2021
Night Auditor & Guest Services
LA QUINTA INN & SUITES / RAMADA BY WYNDHAM
12.2017 - 04.2020
Referrals Coordinator & Patient Services
NIVANO HEALTHCARE
03.2017 - 10.2017
Customer Service Representative & Delivery Driver
DOMINO'S PIZZA
01.2015 - 01.2017
Security & Yard Supervision
CORNERSTONE CHRISTIAN SCHOOL
01.2013 - 01.2014
Host, Server & Kitchen
OLD SPAGHETTI FACTORY
01.2012 - 01.2013
Elk Grove High School