Dylan Child
Kaysville,United States
Summary
Dynamic Member Experience Manager at VASA Fitness with a proven track record in boosting sales conversions and enhancing customer loyalty. Skilled in data analysis and conflict resolution, I increased guest closing rates significantly while streamlining inventory management processes to drive operational efficiency. Passionate about fostering exceptional customer engagement and team collaboration.
Overview
3
3
years of professional experience
Work History
Member Experience Manager
VASA Fitness
South Jordan, Utah
06.2025 - Current
- Boosted sales conversions and customer loyalty through personalized sales strategies.
- Streamlined inventory management processes, enhancing stock accuracy and ensuring timely replenishment.
- Analyzed sales data to identify trends, driving targeted marketing efforts that increased foot traffic.
- Cultivated a welcoming atmosphere for customers, prioritizing their needs while promoting team collaboration.
- Increased the guest closing percentage from 21% to 55%.
Chief Lift Operator
Brighton Resort
Brighton, United States
11.2024 - 05.2025
- Ensured safe and enjoyable guest experiences by providing strong customer service during lift operations.
- Streamlined peak hour lift operations, improving efficiency and reducing guest wait times.
- Collaborated with ski patrol and maintenance teams to promptly address safety concerns.
- Maintained accurate lift usage records and conducted safety checks to uphold health regulations.
- Managed Majestic lift operations, ensuring optimal staffing and team coordination.
Passenger Service Supervisor
Prospect Airport Services
Salt Lake City, Utah
04.2023 - 11.2024
- Supervised passenger check-in processes for efficient boarding procedures.
- Coordinated with airline staff to resolve passenger inquiries and concerns.
- Trained new employees on customer service standards and safety protocols.
- Oversaw daily operations to maintain a high level of service quality.
- Facilitated communication between departments to enhance operational efficiency.
Passenger Service Assistant
Prospect Airline Services
Salt Lake City, United States
07.2022 - 04.2023
- Provided exceptional customer service, enhancing passenger experiences and contributing to overall satisfaction ratings.
- Coordinated check-in processes, reducing wait times and improving operational efficiency for departing flights.
- Delivered outstanding customer service, fostering a welcoming environment and enhancing overall passenger satisfaction.
- Orchestrated team efforts to manage boarding processes, ensuring timely departures and improving communication among staff.
Education
Bachelors of Science - Finance
Western Governors University
Salt Lake City, UT12-2027
Skills
- Customer service
- Project management
- Data analysis
- Member retention strategies
- Sales strategy
- Inventory management
- Conflict Resolution
- Customer Engagement
- Time Management
- Problem Solving
- Operational Efficiency
- Leadership
- Market Research
- Data Interpretation
- Networking Skills
Timeline
Member Experience Manager
VASA Fitness
06.2025 - Current
Chief Lift Operator
Brighton Resort
11.2024 - 05.2025
Passenger Service Supervisor
Prospect Airport Services
04.2023 - 11.2024
Passenger Service Assistant
Prospect Airline Services
07.2022 - 04.2023
Bachelors of Science - Finance
Western Governors University