Dylan Chrisman
Hendersonville,NC
Summary
Achieved significant customer retention at Benson Nissan by leveraging expert product knowledge and exceptional customer service skills. Skilled in effective negotiation and relationship building, consistently exceeded sales goals through strategic upselling and team collaboration. Maintained professionalism in high-pressure situations, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
Benson Nissan
06.2024 - 08.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
Sales Associate Specialist
Nissan Of Hendersonville
01.2023 - 03.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Material Handler
Borgwarner
04.2022 - 07.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
Restaurant Waiter
Sol Y Luna
01.2020 - 06.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma -
Brevard High School
Brevard, NC08.2021
Skills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Product Knowledge
- Customer Service
- Phone Etiquette
- Problem-Solving
- Time Management
- Upselling strategies
- Teamwork and Collaboration
- Relationship Building
- Customer Needs Assessment
Timeline
Sales Associate Specialist
Benson Nissan
06.2024 - 08.2024
Sales Associate Specialist
Nissan Of Hendersonville
01.2023 - 03.2024
Material Handler
Borgwarner
04.2022 - 07.2022
Restaurant Waiter
Sol Y Luna
01.2020 - 06.2022
High School Diploma -
Brevard High School
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