Dylan Coker
Brookyln,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Excited to be in a position to bring a strong, cultivated set of people skills together with an ever-growing passion for great food.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Front of House Manager
Flagship Culinary Services
03.2024 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained time cards to facilitate efficient payroll process.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Front of House Attendant
Flagship Culinary Services
08.2021 - 03.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
Order Coordinator
Jenny Craig
06.2021 - 08.2021
- Communicated with customers to address order inquiries, changes and cancellations.
- Received and followed pick sheets to gather merchandise for customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Server
Bonefish Grill
06.2017 - 12.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Theatre Arts
Fairleigh Dickinson University
Madison06-2020
Skills
- Attention to detail
- Reliability
- Passion for great food
- Quality control
- Guest relations
- Communication
- Self-motivated
Certification
Attained NYC Food Protection Certificate
Languages
Spanish
Limited Working
Timeline
Assistant Front of House Manager
Flagship Culinary Services
03.2024 - Current
Front of House Attendant
Flagship Culinary Services
08.2021 - 03.2024
Order Coordinator
Jenny Craig
06.2021 - 08.2021
Server
Bonefish Grill
06.2017 - 12.2020
Bachelor of Arts - Theatre Arts
Fairleigh Dickinson University
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