Dylan Cole

- Investigates, monitors and reports on Fraud cases involving potential threats to the Bank to ensure compliance with regulatory requirements.
- Responsible for filing applicable reports and escalating financial crime related matters when appropriate.
- Responsible for adhering to the reporting and record keeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Promoted financial products by maintaining excellent service offering knowledge. Worked closely with management to strategize sales techniques to increase branch production and customer service. Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Oversaw daily Teller functions and scheduling, ensure that all branch operations are effective and compliance requirements are met, provide coaching to the branch Teller staff to meet client service objectives, and to assist platform staff with basic account opening and maintenance activities. Lead Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key.