Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Cole

Forney

Summary

Excellent with people and customers. I like assisting people and talking with them. I'm good with numbers and money, and handling customers and others. I also am well-versed in technology, and other General IT and Technology related fields And I absolutely hate being late Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technician

UBreakiFix
12.2024 - Current
  • Diagnosed and repaired electronic devices, enhancing customer satisfaction through efficient service.
  • Managed inventory levels, ensuring availability of parts and reducing turnaround times for repairs.
  • Trained junior technicians on repair processes and safety protocols, fostering a collaborative work environment.


Technician

Ubrekifix
02.2023 - 12.2024
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Installed new operating systems in laptops and desktops.
  • Specialized in repairing both Samsung and apple phones and frequently worked on other manufacturer models.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.

SGA

GameStop
08.2022 - 12.2023
  • At GameStop, my responsibilities included but were not limited to, store operations such as counting the opening and closing deposits, completing all corporate tasks by their deadlines manage our seasonal and nonmanagers
  • As well as handling and solving customer complaints and issues.

Cashier

Brookshire Grocery
07.2021 - 05.2022
  • Operated cash register for cash, check, and credit card transactions
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Manage courtesy clerks to assist upper management and customers.

Cook

Wataburger
01.2020 - 01.2021

Education

High School Diploma -

North Forney High School
05.2022

Business information systems associate 3 years -

BPCC
04-2026

Skills

  • POS Operation
  • Inventory Stocking
  • Work order Prioritization
  • full understanding and ability to operate computer systems and software
  • Customer Service
  • Component Replacement
  • System Troubleshooting

Certification

  • Dell direct tech cert
  • Samsung partner cert
  • Testout Fundamentals of IT PRO (BPCC), 12/11/2022
  • CROWN: Series M PITT Certification (BGC), 01/15/2021

Timeline

Technician

UBreakiFix
12.2024 - Current

Technician

Ubrekifix
02.2023 - 12.2024

SGA

GameStop
08.2022 - 12.2023

Cashier

Brookshire Grocery
07.2021 - 05.2022

Cook

Wataburger
01.2020 - 01.2021

High School Diploma -

North Forney High School

Business information systems associate 3 years -

BPCC

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