Dylan Combs
Smyrna,TN
Summary
Dedicated professional with proven performance in management, leadership, communication, and building lasting interpersonal relationships. Detail-oriented in problem-solving and planning. Often complimented by my peers as a hardworking team player, I am ready to invest my skills and positive attitude into your company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Shane Co.
04.2023 - Current
- Manage daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Help team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Keep culture top of mind at all times.
- Make sure that the work environment is positive and safe for employees and provide an open line of communication.
- Deliver the ultimate customer experience and support other departments. (Working as one team)
General Manager
Big Bad Breakfast
09.2021 - Current
- Provided exceptional customer service and hospitality to build lasting relationships with guests and the community
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Reviewed and adhered to a weekly P&L
- Implemented and maintained open-door communication system, reaching employees across all areas
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Established employee development plan, setting clear expectations for team members
- Used customer feedback for improving operations and building brand loyalty
- Implemented appropriate plans for resolving unfavorable trends and enhancing profits
- Demonstrated and supported continuous improvement and growth mindset
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Maintained cleanliness of the restaurant at all times in adherence to food safety measures and company standards
- Established and maintained proactive human resource functions, complying with labor regulations.
General Manager
Chipotle
07.2018 - 09.2021
- Provided exceptional customer service and hospitality to build lasting relationships with guests and the community
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Reviewed and adhered to a weekly P&L
- Implemented and maintained open-door communication system, reaching employees across all areas
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Established employee development plan, setting clear expectations for team members
- Used customer feedback for improving operations and building brand loyalty
- Implemented appropriate plans for resolving unfavorable trends and enhancing profits
- Demonstrated and supported continuous improvement and growth mindset
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Maintained cleanliness of the restaurant at all times in adherence to food safety measures and company standards
- Established and maintained proactive human resource functions, complying with labor regulations.
Education
High School Diploma -
Nashville School of the Arts
Nashville, TN05.2010
Skills
- Administrative Management
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Management Training
- Hiring and Onboarding
- Financial Statement Review
- Sales Tracking
- Business Leadership
- P&L Responsibility
- Operational Efficiency
- Scheduling and Coordination
Certification
- Servsafe: Food Protection Manager Certification
- TABC License
Timeline
Assistant Operations Manager
Shane Co.
04.2023 - Current
General Manager
Big Bad Breakfast
09.2021 - Current
General Manager
Chipotle
07.2018 - 09.2021
High School Diploma -
Nashville School of the Arts